Workspace App Citrix

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Workspace app for windows
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Workspace App CitrixAs a non-admin user of Citrix Workspace app, you must contact your company’s Help Desk or IT Support since they manage the Citrix resources accessible by Citrix Workspace app.

The Citrix Workspace environment is faster, always available, stable, and extremely user friendly. And the best thing about it is that users say they don’t even notice it because it always works.


The following are the most common questions we receive from non-admin users with a brief explanation for why your company’s Help Desk/IT Support team is the fastest path to answering your question or providing assistance.
Login/Authentication
I cannot log into Citrix Workspace app
Only your company’s Help Desk or IT Support team will be able to confirm your login and offer assistance with password reset if necessary.

Accessing Resources
I cannot see my apps or desktops after logging into Citrix Workspace app
Your company’s Help Desk/IT Support team will be able to confirm your access to Citrix resources.
I get an error message when trying to launch an app/desktop
Access to apps and desktops is controlled by your Help Desk/IT Support team and they will be able to determine the cause of the launch failure.
I get disconnected from my app/desktop, or I can’t reconnect to an app/desktop
Connectivity to Citrix resources is managed by your company’s Help Desk/IT Support team; they will assist you with any connectivity issues.

App/Desktop Performance
It’s taking a long time for my app/desktop to appear, or it is slow after it appears
Your company’s Help Desk/IT Support team is able to monitor your app/desktop performance; they can assist you with performance issues.
My app/desktop freezes and it doesn’t respond to mouse clicks or keyboard
Something here.
Your company’s Help Desk/IT Support team is able to monitor your app/desktop performance; they can assist you with performance issues.

Installing/Upgrading
I want to install/upgrade Citrix Workspace app
Only your company’s Help Desk/IT Support team will be able to provide you with instructions for setting up Citrix Workspace app after you install it; your company may also have specific version requirements, so always check with your Help Desk/IT Support team before upgrading.
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Symptoms or Error

Situation: Customer who had initially two stores created on their storefront console, created a third store and then the third store was deleted. However, when they connect to their Workspace app, it still prompts to choose between the three stores. The third store entry is not present on any of the storefront servers. the end-users are connecting from non-domain joined machines. Customer wants to remove the third store.

Solution

These steps need to be followed during off production hours and please take a snapshot of the storefront server and backup of web.config file before making any changes.
Steps:
  1. Go to this location on your storefront server: C:inetpubwwwrootCitrixRoamingWeb.config
  2. Open the web.config file using Notepad++ (this will make it easy to replicate the changes)
  3. Search for the stale store entry in the file and remove all.
  4. Once we have removed all the entries for the third stale store, run iisreset and test if you are still seeing the third store on workspace app.
  5. Also validate from your storefront server by opening the browser and hitting this url: https://storefrontserverFQDN/Citrix/Roaming/accounts , this will ask you to open/save an XML file and in this you need to validate that no entries for that removed store are present.


6. If you run into any issues with storefront after the above change, we can revert back to previous web.config file and run iisreset to get it to previous state.

Problem Cause

Stale store entry present in the C:inetpubwwwrootCitrixRoamingWeb.config for the removed store