Sky Q App For Laptop

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Sky Q from April 2016 (v1 2TB 'Q Silver' & 1 Mini, both over ethernet), BT Ultrafast FTTP (150Mbs), BT Smart Hub 2, Amazon Fire HD 8, Wileyfox Swift 2X (Android 8.1.0 Oreo), LG 49UJ701V with Yamaha RX-V375, Toshiba 32L6353, Samsung UE22F5400. Requires Sky Q box, Sky Signature and Multiscreen subscriptions and Sky Q Mini(s) connected to home broadband. One-off costs apply to view on 2 or more additional TVs. Engineer set-up fee also applies. For optimal network performance we recommend connecting no more than four Sky Q Mini boxes. The Sky Q app is available to download now for iOS and Android smartphones, as well as tablets. The app is free to install and use and simply requires a Sky Q subscription to work. Pulling together features of the existing Sky Q app and rolling it in with the Sky Go app, you'll now be able to 'view and control upcoming recordings and series links' on a new Recordings page of.

Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

Fixes to try

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

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Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

  1. Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
  2. Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

  1. On your desktop, click Go, then click Utilities.
  2. Double click Activity Monitor.
  3. Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Method 3: Completely reinstall your Sky Go app

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

a) If you’re using Windows

  1. Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
  2. Under View by, click Large icons.
  3. Click Programs and Features.
  4. Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  5. Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  6. Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
  7. Go to Local > Cisco and delete the VideoGuard folder.
  8. Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
  9. Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
  10. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

b) If you’re on Mac

  1. On your desktop, click Go and click Applications.
  2. Remove the Sky Go app.

  3. Go back to your desktop, then click Go and click Go to Folder.
  4. Type “~/library” and click Go.
  5. Go to Cisco, then remove the VideoGuardPlayer folder.
  6. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

You may also want to read…

Sky Q is now available for your iPhone or Android phone, thanks to the nifty new Sky Q mobile app, as well as your iPad or Android tablet. Here’s everything you need to know about the Sky Q mobile app, including what features it offers, how to set it up and more.

Sky Q has led the charge in 2016 when it comes to telebox goodness, with the brilliant Sky Q service. The result was an over-the-air and over-internet feed of up to 4K UHD quality shows and films that can be watched all over the home. And now with the new Sky Q mobile app, you can take your favourite Sky Q shows and movies wherever you go.

Sky already offered an iPad app for Sky Q, but at last there’s an app for iPhone and Androids too, so pretty much every Sky subsscriber can remotely access the box, set up recordings, stream content and enjoy some TV boxsets on the go. Here’s everything you need to know.

Read next: Sky Q introduces split-screen sports action

Sky Q app: Who can use it and how does it work?

Anyone can download the Sky Q app on Android or iOS but it’ll require a subscription with Sky to actually get any use out of it, obviously.

To access the Sky Q app’s offerings you’ll need a Sky Q box, Sky TV and more specifically Sky Q subscription.

Setting up the Sky Q mobile app is easy. Simply download the app for iOS or Android, from the App Store or Google Play. Accept the usual permissions and once done, open the app up when your phone’s connected to your home WiFi network. The app should automatically detect the Sky Q box that’s on the same Wi-Fi network and then present you with all of the features you’ll need.

It’s worth noting that if you want to access your recordings from the app, you’ll need to have a Sky Q Multiscreen subscription.

Sky Q app: Recording and streaming

The Sky Q app allows you to record shows onto your smartphone to be watched when away from the home, or to stream them when on the same Wi-Fi network. To record and watch on the go you’ll need to make sure the phone is loaded up from home before you leave the house as you can’t record directly to the phone when out and about.

When you’ve decided on what you want to download, after browsing the app much like you do the Sky Q box, you have download options. You can download to your Sky Q box in SD or HD, choose to download to the phone or play it there on the smartphone.

Streaming at home is near instant and the quality is high to suit most modern high-res smartphone displays. This works for live TV as well as On Demand programmes. You can drag the progress bar to move anywhere in the show. If you’ve been watching on the Sky Q box the app will continue the show from where you left off seamlessly.

Laptop

If you get back home, midway through a show you recorded to your phone, don’t worry about it not being on the Sky Q box. You’ll be able to access content stored on the phone via the Sky Q box too. The result should be an ability to start on one device and continue on another seamlessly no matter where it’s recorded.

Sky Q app: Remote recording

Free Sky App

While you’re not able to download directly to the Sky Q mobile app when out of the house (and therefore out of range of your Sky Q box). the app can still be used to record upcoming shows and movies.

Sky App Download

The Sky Q app allows you to set up new recordings, so you can watch them on your return. Once you’re back on your home Wi-Fi network you can either enjoy them on your telly as usual, or download/stream from the Sky Q box to your phone.

You’ll have access to everything you’re subscribed to on Sky right from the app meaning Sky Sports, Sky Cinema and more. Although Sky does say: “Some programmes and recordings are unavailable to watch or download via the mobile app in and out of the home.” Which ones it’s referring to are unclear at this stage.

Sky Q app: Release date and availability

Sky Q App For Windows Laptop

The Sky Q app is available to download now for iOS and Android smartphones, as well as tablets. The app is free to install and use and simply requires a Sky Q subscription to work. Check out the complete list of compatible devices to see if the Sky Q app will work on your chosen mobile.