If you're on a monthly plan and registered for My Account, you can log in with your Virgin Mobile number or the username you created. Whichever is easier for you! If your account is no longer active, you'll have to log in with your username. Your username is not necessarily your email address, unless you set it up that way. Cannot login in to Sky Go with virgin media details 02 Aug 2020 12:44 PM. Hi all, I'm a virgin media customer and have been having issues using the Sky GO apps.
Hi all, I can't log in to the Sky Go app on the PC - says username/password not recognised. I was having same issue with Sky Sports app on my iPhone but fixed it this morning by changing the password. However, the PC app still does not recognise me.
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