Make sure your devices are on and nearby
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Check that your AirPlay-compatible devices are on. If your Apple TV is in Sleep mode and uses Ethernet, wake your Apple TV with the remote.
Make sure your AirPlay-compatible device is near the device you're trying to stream from. If you can't connect to an AirPlay device, try moving closer to it and try again.
To stream audio to multiple speakers with AirPlay 2, make sure your speakers are compatible with AirPlay 2.
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Restart your devices
Restart the devices that you want to use with AirPlay or screen mirroring. Find out how to restart:
- iPhone, iPad or iPod touch
Check for updates
Make sure all of your devices are compatible with AirPlay and have been updated to the latest software version. Find out how to check for updates on:
- Smart TVs
Connect your devices to the same Wi-Fi network
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- iPhone, iPad or iPod touch: go to Settings > Wi-Fi. Also, make sure Bluetooth has been turned on.
- Apple TV: go to Settings > Network. If your Apple TV uses an Ethernet cable, check that the cable is plugged into the router that you use for Wi-Fi.
- Mac: click in the menu bar.
- HomePod:* HomePod is using the same Wi-Fi network as the iOS device that it was set up with. If your iOS device is in range of HomePod and connected to a different Wi-Fi network, HomePod will display an alert in the Home app that states 'Wi-Fi Network”. To connect HomePod to the same Wi-Fi network as your iOS device, open the Home app, press and hold HomePod, tap Settings and then tap 'Move HomePod to [Wi-Fi network]' at the top of the screen.
- Third-party AirPlay-compatible speakers and Smart TVs: Go to the manufacturer’s website to find out how to connect them to your Wi-Fi network.
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Check your AirPlay settings
If you can’t AirPlay to an Apple TV or HomePod,* check the AirPlay settings for that device.
- On Apple TV, you may have restricted who can AirPlay.
- On HomePod,* you may have restricted speaker access.
- For AirPlay 2, you may need to invite others to control your home so that they can AirPlay to your devices.
If you're using a Mac or PC, you can't AirPlay to HomePod* if you select Only People Sharing This Home.
Still need help?
If you're experiencing another issue when using AirPlay, find out what to do.
If your music unexpectedly stops
If your music stops playing unexpectedly, use your device or Siri to start playing music again. In some situations, the Home app may be using your HomePod,* Apple TV or AirPlay-compatible speaker as the main audio source for streaming music (even if your HomePod* or Apple TV isn’t currently playing music). Using Siri on that device or performing another task may cause playback to stop everywhere. You can also use an iOS device or computer with iTunes as an audio source to stream music manually instead.
If you see video but can't hear audio
If you can't hear audio when streaming video from your iOS device or Mac to your Apple TV, make sure the volume has been turned up and isn't muted on both your iOS device and your television or receiver.
If you're streaming video from an iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.
If your content gets interrupted or your network is lagging
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If you have a weak Wi-Fi signal or are suffering interference from a nearby device, such as a microwave or baby monitor, try the following:
- Make sure you use the recommended settings for your Wi-Fi router.
- Move or turn off any other devices that may cause interference.
- If you're trying to AirPlay to Apple TV, try connecting your Apple TV directly to your router with an Ethernet cable instead of using Wi-Fi.
Your AirPlay connection may be interrupted if you lock your device, put it to sleep or switch to a different app.
If you're still not able to use AirPlay after trying these steps, contact Apple Support.
*HomePod isn't available in all countries and regions.