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Welcome to myTecHUB. This is the external version of myTecHUB. You can use this website to reset your Single Sign On (SSO) and Desktop passwords as well as your RSA. Learn about flexibility and work from home benefits at JPMorgan Chase. Information about company support and remote work due to COVID-19. HSBC and JP Morgan are to have thousands of employees working permanently from home, in the latest sign that some of the changes wrought by coronavirus could outlast the pandemic. Jamie Dimon, JP.

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Applicable Products

  • Citrix ADC
  • Citrix Gateway
  • Citrix Virtual Apps and Desktops
  • Citrix Licensing
  • Citrix Cloud


Citrix is committed to providing the support you need to keep your employees safe and operations running throughout the COVID-19 (coronavirus) pandemic. If you are looking to provide access for additional remote users working from home in response to COVID-19, please refer to our Business Continuity and Disaster Recovery Guidance.
For assistance with licensing, remote access, scalability, etc. please click here to navigate below.
Please follow these links for rapid deployment solutions in Business Continuity:
  • Please visit the following link for quick deployment solutions.
  • For detailed technical information on business continuity please go here.
  • Follow this Citrix Blog post for tips on Business Continuity Plan and live Q&A.


Below are specific areas that can help address top concerns:

Quick Navigation

Licensing Information

The following are frequently asked questions we’ve received around Citrix licensing as it relates to increasing resources to enable additional remote users:

How do I get assistance with trial/demo licenses?

  • Many of Citrix’s products are now offered as comprehensive, private, 1:1, expert-led demo experiences. Our Citrix experts will customize the demo to fit your needs, use cases and active projects. No downloads, no license or installation required and minimal set up needed to see an instant demo. After you see a demo, if you would like to proceed with a proof of concept or trial of a Citrix solution that leverages your services, our Citrix experts will be able to set that up. You can get started with your demo today here.

How can I view my current license usage?

  • View License Usage Insights
  • View current license usage in Citrix Licensing Manager and also in Studio
  • View historical usage reports from the License Server
Jpmorgan work from home citrix login
Citrix Gateway:
  • Verify number of concurrent sessions allowed for universal licensing Details

How can I quickly purchase additional licenses?

  • Citrix has launched new offerings to allow our customers to speed the adoption of remote work and fuel business continuity even in the most tumultuous of times. In order to quickly purchase additional licenses, please contact your partner or Citrix sales representative. They have the latest information on the current Citrix offerings.

Can I mix license types for Citrix Virtualization product lines and/or license models?

  • Citrix recommends purchasing the existing license types you currently own. However, you can mix license types (Concurrent and User/Device) and you can mix products (Citrix Virtual Apps with Citrix Virtual Apps and Desktops). You can access more information in the product documentation.

Work From Home Philippines

Even though XenApp 6.5 is past End of Life, can I still add licenses to my existing XenApp 6.5 farm?

  • XenApp 6.5 reached End of Extended Support in 2020 as documented in the Legacy Product Matrix. In a time of crisis, customers can purchase additional Citrix Virtual Apps licenses and add them to their legacy environment.

How do I install new/renewed licenses?

There are various ways to install a new license file for newly renewed or purchased licenses. You can reference one of the following methods:
  • Alternatively, you can use the My Account Licensing Portal

What does it mean if I am seeing a Citrix Director alert that says: “In supplemental grace period <displays expiration time>”?

Jpmorgan Work From Home Citrix
  • This alert is letting you know that your site has more connections than number of licenses installed. Instead of denying the extra connection, Citrix is giving you a 15-day grace period to purchase additional licenses to rectify the issue. Detailed information on this supplemental grace period can be found in the licensing documentation.
Jpmorgan Work From Home Citrix

Where can I find more information on Citrix Licensing

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  • You can access more information by utilizing the Citrix Licensing FAQ
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Jpmorgan Work From Home Citrix Login

How many concurrent user sessions are supported by Citrix Gateway?

  • The supported sessions depend on the type of Gateway license that you have. Refer to Citrix Gateway License Types for more information.
  • Another factor to consider is the capacity of the underlying hardware itself. Refer to Citrix ADC MPX/SDX data sheet or Citrix ADC VPX data sheet for performance considerations.

How to install Gateway licenses?

  • Refer to documentation for more information To install a license on Citrix Gateway

What are the different types of Gateway licenses?

  • The Platform license allows an unlimited number of connections to Citrix Virtual Apps, Citrix Virtual Desktops, or StoreFront by using ICA Proxy.
  • The Universal License is an add-on license on top of Citrix ADC platform licenses. This allows VPN connections to the network from the Citrix Gateway plug-in, a SmartAccess logon point, or Secure Hub, WorxWeb, or Secure Mail. For more information refer to Citrix Gateway License Types.
Jpmorgan work from home citrix portal

How to check the current concurrent user sessions licensed?

  • In the configuration utility, on the Configuration tab, in the navigation pane, expand System and then click Licenses. In the Licenses pane, you will see a green check mark next to Citrix Gateway. The Maximum Citrix Gateway Users Allowed field displays the number of concurrent user sessions licensed on the appliance.

How to check whether the licensed throughput limit is reached?

  • We can extract the real time throughput using newnslog. For example, if license throughput is 500Mbps, then we can extract the real time throughput over 500 using the following command:> nsconmsg -K newnslog -g mbits -d past -s disptime=1 -s ratecount=500 more

How to check whether packets are dropped on licensing throughput being reached?

  • Use the following command to check whether packets are dropped:​>nsconmsg -K newnslog -d current -g nic_err_rl_pkt_drops -s disptime=1 more

How can I find out what the licensed throughput is for a ADC appliance?

  • Run the show license command from CLI then use the model number to get the throughput from ADC/GW MPX/SDX data sheet and VPX data sheet.

How to add more users to existing Gateway licenses?

  • You would install an additional Universal License. For example, let's say you have already installed a Universal License that contains 100 user licenses and after you install the second Universal License which contains 400 user licenses the total number of user licenses now will equal 500.

How do I give external access to users to work from home?

  • How to configure external access for Virtual Apps & Desktops via ADC.
  • Allow end users to log on remotely from anywhere to the corporate LAN through VPN via Gateway Service.

How do I configure Multi-factor authentication for my external users?

  • How to configure multi-factor authentication via ADC.

How do I Optimizing Citrix Gateway VPN for Office365?

How do I easily deploy Remote PC Access to workstations to give users access from home?

  • How To Install the Virtual Delivery Agent (VDA) via SCCM


How many Cloud Connectors do I need to have to support my increase of users?

  • Scale and Size Considerations for Cloud Connector.

How do I calculate the number of VDAs I need to deploy for the increase of users?

  • Learn how to calculate how many users you can have per server

User logon and session analytics

How can I monitor active users to determine how to best scale?

  • Proactively handle user and application security threats, improve app performance, and support continuous operations.
  • End-to-end visibility for HDX traffic to Citrix Virtual Apps and Desktop passing through Citrix ADC.

How can I monitor various insights of the Citrix ADC instances’ data?

You can use Analytics feature of Citrix ADM to monitor Citrix ADC.


  • Monitor and troubleshoot Citrix Virtual Apps and Desktop.
  • Use Desktop Probing which automates the process of checking the health of Citrix Virtual Desktops that are published in a Cloud Site.
    • For On-Premises: Desktop Probing
  • Application Probing displays application-based analytics in a single, consolidated view to help analyze and manage application performance efficiently in a Cloud Site.
    • For On-Premises: Application Probing
  • How to troubleshoot “Cannot Start App” or “Cannot start Desktop” when launching an App or Desktop.
  • Common Resolutions to “Cannot Complete Your Request” Error.

Password Setup

Enter your User ID and the email address and select 'Next'. The email address must match the one in your user profile. If your password has been forgotten or locked, this service will allow you to change your password and log on to J.P. Morgan Access.

Jpmorgan Work From Home Citrix Jobs

Enter your User ID and the email address and select 'Next'. The email address must match the one in your user profile. If your password has been forgotten or locked, this service will allow you to change your password and log on to swedbank-custodyconnect.acctmanagement.
If you require further assistance with your User ID or password reset, please contact your Security Administrator.

Jpmorgan Work From Home Citrix Services

Once you are able to successfully log on, we strongly encourage you to register for Express Password Reset to setup the challenge questions to facilitate this process in the future.
From the swedbank-custodyconnect.acctmanagement dashboard, go to 'Profile' and then select 'Password Setup' link.