For security reasons, ITS requires using the UI Anywhere VPN when connecting to Virtual Desktop from off campus. For instructions on downloading and installing the VPN client, see the UI Anywhere VPN support center.
Remote Access Instructions (using Citrix Workplace) on iPad or Android Note: For home use OR use offline outside of the TSU campus network 1. Navigate to “Citrix Workspace”. If it’s not installed, you will have to download it from your device app store. Apple devices = App Store Android devices = Play Store 2. Click “Get Started” 3. To access the Citrix Remote Desktop from an iPad you will first need to download the Citrix Workspace app. To download Citrix Workspace 1 On the iPad home screen tap the App Storeicon. 2 In the search field type Citrix workspace. A list containing the majority of Citrix Workspace app for iOS (formerly Receiver for iOS) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
Virtual Desktop supports launching remote applications on most any kind of device, both desktop and mobile. The following instructions were made using an iPhone but the steps are fundamentally the same for an iPad.
Installing and Using the Citrix Workspace App for Apple iOS Devices
- Download the free Citrix Workspace App for iOS app from the Apple App Store. Search for 'Citrix Workspace App'.
- After installing the Citrix Workspace App on your iOS device, launch the app. The initial start screen is shown. Enter https://virtualdesktop.uiowa.edu/citrix/virtualdesktop in the field as shown and tap Continue.
- Enter your credentials as shown and tap Sign in.
- You may optionally enable TouchID to sign you into Virtual Desktop.
- You should now see application icons in the Citrix Workspace App.
- If you touch the + sign next to an app, it will show up on your Favorites tab.
- To launch a connection to an application, simply tap its icon
- Display Options
- Keyboard Options
First you want to connect your external display in one of the following ways:
- Lighting to VGA adapter
- Lighting Digital AV Adapter (this has NOT been tested but should work)
Now you are ready to enable the option in Citrix receiver. (This option is Disabled by default)
Settings > Display Options > External Display
Once the option has been enabled you should now be able to see what is on the iOS's devices screen on your external display.
If you wish to then use your iOS device strictly as a keyboard or a touchpad for maneuvering around your external display you simply need to enable Presentation Mode
Ipad Citrix Workspace Hdxsdkerrordomain_session Error 8under External display (This option is Disabled by default)
Settings > Display Options > Presentation Mode
NOTE: The Presentation mode option only becomes available when External Display is enabled.
External display is not recommended on anything lower than an iPad-Air or iPhone 5c due to the amount of processing power required by the device.
Auto-Fit Screen - The Auto-fit Screen setting crops the session screen to the display size of iPhone. On iPad, Auto-fit Low/Medium/High will adjust the resolutions as 768x1024/1152x1536/1536x2048 and make applications and desktops fit the screen.
Settings > Display Options > Auto-fit Screen (on iPhone)
Settings > Display Options > Auto-fit Low/Medium/High (on iPad)
Extended Keyboard - is the ability to use all windows key combinations in your Citrix session that the iOS virtual keyboard does not provide for example the key combination Shift + F2 which is commonly used to break out of seamless windows and requires the use of the Windows function keys F1, F2, F3, etc…
Each individual keyboard combination can be enabled or disabled through the extended keyboard option. (Most of these combinations are Disabled by default)
Settings > Keyboard Options > Extended Keys
Use Custom Keyboards - this option is available for users who would like to use a full physical keyboard rather than the virtual keyboard of the iOS device and is typically connected with the devices Bluetooth pairing option. (This option is Disabled by default)
Settings > Keyboard Options > Use Custom Keyboards
NOTE: This feature when enabled since it is an external device as noted by the above pop-up message is less secure than using the iOS devices virtual keypad so please keep that in mind.
Audio - If your organization enables audio for mobile devices, listen to audio from meetings, training sessions, and webinars with applications in Receiver by enabling the Audio setting. This setting lets you listen only. Receiver for iOS does not offer bi-directional audio.
Setting > Audio
Session Sharing - is the ability for a single user session to host multiple applications. This option is always set to enabled as it usually provides a better user experience.
helpful if you needed to disable session sharing just for a specific iOS user and not all users. (This option is Enabled by default)
Settings > Advanced > Session Sharing
Auto-add favorites - The option creates a shortcut for any application that is launched by the user for easy access the next time they launch their Citrix receiver it will be listed as a favorite for receiver so they do not have to browse to find the application again. (This option is Enabled by Default)
Settings > Advanced > Session Sharing > Auto-add favorites
WorkSpace control - allows users to roam from 1 device to another and have their existing session follow them. While the iOS receiver does not support all of the functions of WorkSpace control it does support the following (These options are Disabled by default)
Settings > Advanced > WorkSpace Control
Which has the following 2 options:
- Reconnect during account logon
- Reconnect during refresh
Reconnect during refresh - Will automatically reconnect a user to an existing session if it exists during a refresh on a different device logged in with the same user account.
Caffeine - allows the iOS device not to go into a sleep mode which the Citrix receiver is in use, so for example if the user is idle for 'X' amount of time the iOS device will not shut the screen off. (This option is Disabled by default)
Settings > Advanced > Caffeine
This setting is for in-session smartcard recognition. Receiver for iOS 7.x provides support for SITHS smart cards for in-session connections only.
Settings > Advanced > Enable Smart card
Smartcard Support for authentication - allow users to connect to a Citrix environment using their company's smartcard accompanied by a pin number. This feature while available is only supported by the following products and configurations : (This option is Disabled by default )
NOTE: The option has to be configured during the setup of the account for the iOS device, if not selected you must create the account again to add smartcard support.
- iOS 7.1 support
- SHA2 certificate support
- Support for single FQDN access implementation
- Precise Biometrics Tactivo for iPad Mini Firmware version 3.8.0
- Precise Biometrics Tactivo for iPad (4th generation) and Tactivo for iPad (3rd generation) and iPad 2 Firmware version 3.8.0
- BaiMobile® 301MP and 301MP-L Smart Card Readers
Supported VDA Smart Card Middleware:
- PIV cards
- Common Access Card (CAC)
- Smartcard authentication to NetScaler Gateway with StoreFront 2.x and XenDesktop 5.6 and later or XenApp 6.5 and later.
The Citrix X1 mouse - is the only mouse that will allow you to smoothly operate your virtual windows sessions. It supports right click, left click, scrolling , all the typical mouse operations now available in a Citrix session.
Once you have purchased the device and paired it to your iOS device using Bluetooth the next thing you need to do is enable it in Citrix Receiver. (This option is Disabled by default)
Settings > Citrix X1 Mouse
Once enabled start your Citrix session and you will now be able to use the Citrix X1 mouse with your applications even a published desktop.
NOTE: For full details on this product and how to buy 1 refer to the following document.
Citrix X1 Mouse
iOS Receiver Logging - this option is avalible to help Citrix technical support troubleshooting issues with the Citrix iOS receiver when connecting to a XenApp/XenDesktop environment. (this option is Disabled by default)
NOTE: There is an existing article that goes into detail on how to set this up so I will only be showing the location where it can be enabled if needed.
For full details please review
CTX136380 - How to Enable and Collect Advanced Logs for Receiver for iOS