Imessage Contacts Not Showing

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On the next screen, make sure Set Automatically is Enabled and your iPhone is showing the correct Time Zone. Delete Old iMessages. Sometimes, the problem of iMessages not working on iPhone is caused by an older iMessage getting stuck in an iMessage loop. To do this, go to Settings Scroll down and tap on Contacts Tap on Default Account Now change it to iCloud instead of Gmail. Open Spotlight search on your Macbook and type in Contacts. Now sign in and wait for 15 minutes so the spinning wheel stops at ‘ All Exchange ‘. Now wait for it to sync and your contacts should show up.

If you’re facing such a kind of situation that your iPhone showing phone numbers instead of names you saved in the contacts, don’t worry, read the following text to get the quick fixes.

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Q: Contacts missing & not listed by name in messaging. Did 11.4 updates and I now have missing contacts? When I’m in messages everyone is listed by number not contact name. Even the contacts that are listed in my contacts are being shown by the number. Everyone’s photo is shown as well. Just no contact names.


An iPhone X User’s Contacts Missing Names after iOS Update

The above info shows that an iPhone X user’s iPhone showing phone numbers instead of names in the Message app after updating his iPhone to iOS 11.4. Actually, we can’t say for sure what reasons may cause iPhone contacts name missing, but it does happen for various different reasons. Like the iOS update, iOS crash, unknown errors, or something like that.

Even though iOS 14 has already released days before. Some iPhone users reported their iPhone encountered contact names not showing. Definitely, it really brings a lot of trouble when it happens. When you pick up a phone call, you even don’t know who it is. So does in Message, iMessage, and WhatsApp. No matter what causes this annoying bug, fixing it soon is what you want to do at first, right?

To fix iPhone not showing contacts names but only phone numbers, 8 practical quick fixes were listed in the follow-up article to help you figure it out.

Tip 1. Rebooting iPhone

You know that restarting iPhone can fix lots of common issues in most cases. So, just restart or force restart your iPhone to see if the names of the contacts come back again.

Tip 2. Refresh Contacts Database

Most people who encounter this issue find that contacts names just missing from the message or phone calls, when you open the Contact app, everything is OK, the names still there. So, you can have a try to edit any contact in the app, or just add more contacts to let the contacts database get refreshed.

Tip 3. Turn Contacts Off/On on iCloud

iPhone contacts name missing may be caused by a syncing issue of contacts between iPhone and iCloud. So, if you didn’t find the above method of assistance, try to disable contacts on iCloud and enable it again. The steps are as follows.

Step 1 Go to Settings > Apple ID > iCloud >Turn the Contacts toggle off.

Step 2 It will ask you to delete or keep previously synced contacts. Choose “Delete from My iPhone”. Don’t worry you won’t losing anything, your contacts are still in iCloud.

Step 3 Restart your iPhone, also go to Settings > Apple ID > iCloud >Turn the Contacts toggle on. Now, your iCloud contacts should back on your iPhone.

Tip 4. Sign Out of iCloud and Sign in Back Again

Some people from Forums recommended to sign out and sign in back to iCloud on your iPhone. This may work for some of you. I think the operating principle is consistent with Tip 3. So, if Tip 3 does not work, this may not work too. But, you can just have a try.

Tip 5. Ask Siri to Restore the Contacts

Another tip to fix iPhone contacts missing is to ask Siri to bring them back. Smart Siri, as a virtual assistant, which can do much more than what you can imagine. The contact names could also be recognized by Siri. So, just have a try.

Tip 6. Reset Network Settings

It is said that network connection error may lead to iPhone contacts name missing. Therefore, reset network settings on your iPhone may be a useful way to fix this problem. You can make it by:

Step 1 Go to Settings > General.

Step 2 Find and tap Reset > Select Reset Networking Settings.

This will delete all network settings, returning them to factory defaults, won’t affect your data security.

Tip 7. Waiting for a While

This method applies to those who are not eager to solve this problem. For me, I have an iPhone 8 plus, I went on a trip and my iPhone contacts name missing when I came back from abroad. I don’t know why but I don’t in a hurry to fix it. A few days later, it was back to normal again. So, if you’re also not in a hurry to get the names back, you can just wait for a while or several days, they may come back at some point.

After updating to the new iOS, if you’re not only lost your iPhone contacts names but also lost some important contacts info or other vital data, like messages, photos, notes, etc., then here is a guide that can help you retrieve lost data after iOS update.

Tip 8. Using an iPhone Troubleshooter to Fix the Issue

Generally, if all these methods are failed to figure out this problem, you may consider if the contact names not showing was caused by some software issues.

In this tip, I would love to introduce a professional iPhone system issue troubleshooter that committed to solving iOS system problems. It is AnyFix – iOS System Recovery, which has helped millions of iPhone iPad users to get out iOS related troubles and can fix over 130 system problems and 200+ iTunes issues.

You can give it a try to get rid of this problem with your ease.

Step 1. Run AnyFix on your computer.

You need to download AnyFix and install it on your computer. Run it and connect your iPhone to it, and then you can choose the System Repair.

Free Download * 100% Clean & Safe

Click on System Repair

Step 2. Fix the problem in minutes.

Follow the instruction on the screen, you need to click on the 50+ iPhone Problems. In the following step, you can choose Standard Repair which won’t risk any data loss. AnyFix will start the repair process.

Step 3. Successfully repaired.

Several minutes later, you will see a Repair Completed screen showing here which means AnyFix has finished the repair successfully.

System Repair Completed


AnyFix – iOS System Recovery is quite a labor-saving tool. As the coronavirus is soaring out of there, you can just use it to fix the contact names not showing and some other issues you may counter at home. Why not give a try.

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The Bottom Line

That’s all for how to fix iPhone contacts name missing and only show phone numbers. If you have other solutions to this issue, welcome to leave a comment. If you feel this article is helpful, also welcome to share it to help more people.

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iMessage is Apple’s instant messaging service for devices like iPhone, iPad and even Mac. It allows users to send and receive messages, photos, videos and more between any Apple devices over a cellular data or Wi-Fi network. Besides, iMessage can be synced across iOS and Mac devices when logged into the same Apple ID. However, many Apple users complaint that their iMessages not syncing between Mac and iPhone, especially after iOS 13 update. For example:

Q: iMessage not syncing between iOS & Mac devices since installing iOS 13

“I installed iOS 13 on my iPhone 7 and iPad Pro yesterday and since then I can’t get iMessage to sync between them and my MacBook Pro. I tried turning iMessage on and off on all devices and also checked the settings to be sure that the send and receive options have been selected. The issue still exits. Any assistance would be greatly appreciated.”

Having you ever dealing with the same issue? If yes, you’ve come to the right place. iMessage not syncing on Mac is one of the most common issues faced by Apple users. In this article, we will show you 7 ways to fix the problem of iMessage on Mac not syncing with iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XR/XS/XS Max, iPhone X/8/7/6s/6 Plus, and vice versa. All these methods mentioned below will work on any version of iOS and Mac OS, even the newest iOS 13 and macOS catalina.

  • Tip 1. Check iMessage Settings
  • Tip 2. Turn Off iMessage then Back On
  • Tip 3. Confirm Your Phone Number with Apple ID
  • Tip 4. Try to Send iMessage from Device That is Not Syncing
  • Tip 5. Restart iPhone and Mac Devices
  • Tip 6. Reset Network Settings on Both Devices
  • Tip 7. Alternative Way to Sync iMessages between iPhone and Mac

Tip 1. Check iMessage Settings

If you’re facing the iMessage not syncing problem, the first thing you should do is checking your iMessage settings and ensure that both your iPhone and Mac sharing the same Apple ID. Sometimes, your iMessage settings may be changed after iOS 13/12 upgrade.

  • On your iPhone: Go to Settings > Messages > Send & Receive, click on it and ensure that your phone number and Apple ID are set correctly and checked. If not, you can simply edit it and sign in with the right Apple ID.
  • On your Mac: Open the Message app and select Messages in the top menu bar, then choose “Preference” and click on the “Accounts” tab. Make sure the phone number and Apple ID are the same as on your iPhone. If not, click on the + icon at the bottom to add the right Apple ID.

Tip 2. Turn Off iMessage then Back On

Another easy way you can try to solve the problem of iMessage not syncing between iPhone and Mac is trying to turn iMessage off and then back on again. A simple rebooting of your iMessage app can do a magic job. Here’s how to do it:

  • On your iPhone: Go to Settings > Messages and turn off iMessage.
  • On your Mac: Open the Message app, click on Messages > Preferences > Accounts and click on the account that you want to turn off, then uncheck the “Enable this account” option under the Apple ID.

After turning off iMessages on both your iPhone and Mac computer. Waif for several minutes and turn the iMessage back on again, then check if the iMessages sync properly across your devices. If not, you can move to the next solution.

Tip 3. Confirm Your Phone Number with Appe ID

If you’ve tried the above two steps but the iMessage is still not syncing properly, you should confirm that the proper phone number is tied to the Apple ID in use. Follow the instructions below to confirm your Apple ID phone number:

  1. Navigate to the Apple official website and login in with your Apple ID and password.
  2. Go to Account and you will see all your personal details. From here, make sure that you have the correct phone number and email address.

Imessage Contacts Not Showing Up On Macbook

For most people, this will solve the iMessage on Mac not syncing with iPhone problem. If not, don’t worry, we sill have a bunch of tricks left that you can surely give a try.

Tip 4. Try to Send iMessage from Device That is Not Syncing

If you are still facing the iMessage on Mac not syncing with iPhone problem, your device might be lagging. The easy solution over here is to simply send an iMessage from the device that is not able to sync. Just open the iMessage app and send any kind of text to any person.

This might look simple and easy but works for some Apple users. Sometimes, your device may be falling to receive iMessages on time and sending a message using it will surely make it sync again. This especially applies if you have an outdated version or you are not using the latest iOS version in your iPhone devices.

Tip 5. Restart iPhone and Mac Devices

Just like turning off iMessage and then turning it back on, you can also try restarting both your Mac and iPhone devices. In some cases, simply restarting your devices can help to refresh the iMessage app and get your iMessage syncing correctly again. Follow the steps below:

  • How to restart iPhone: Press and hold the Top or Side button until the poser off slider appears, then drag the slider to turn your iPhone off. After that, press and hold the Top or Side button again until the Apple logo appears.
  • How to restart Mac: Click on the Apple key and then choose Restart, or you can press Control + Command + Eject keys together.

Tip 6. Reset Network Settings on Both Devices

The biggest culprit here is the network. If your iMessage not syncing between Mac and iPhone, you should check your network settings and Wi-Fi connections to ensure your devices connected to a stable network. Also, you can try resetting the network settings on both devices to fix the problem.

  • Reset network settings on iPhone: Go to Settings > General > Reset > Reset Network Settings, then enter your passcode and wait for the process to complete.
  • Reset network settings on Mac: Unlike iPhone, resetting the network settings in macOS requires a bit more effort. And this will delete certain system configuration files, so you’d better back up your Mac computer before resetting.
  1. Back up your Mac device and close down any apps that use the network on it.
  2. Click on the Wi-Fi icon in the top menu bar and select “Turn Wi-Fi” off.
  3. Locate the Finder and click on it, then press Command + Shift + G keys together to open the Go to Folder window.
  4. Type /Library/Preferences/SystemConfiguration/ into the blank and click Go, you will see a list of Configuration files.
  5. Select all the network-related files from that list. Once selected, drag them to another location like your desktop.
  6. Finally, click the Apple menu and select Restart. Your Mac computer will restart and your network settings will have been cleared.

Tip 7. Alternative Way to Sync iMessages between iPhone and Mac

After trying all the above-given tips, if you are still not able to solve the iMessage on Mac not syncing with iPhone error, you can try an alternative way to sync iMessages between Mac and iPhone. Here we recommend Fucosoft iOS Data Backup & Restore – using which you can transfer and export all un-synced iMessages from iPhone to Mac in PDF, Text or HTML format. Plus, you are able to export text messages, contacts, call history, WhatsApp & WeChat chats, photos, videos, notes and much more data from iPhone or iPad.

How to Transfer & Export iMessages from iPhone to Mac:

To transfer and export iMessages from your iPhone to Mac, just free download Fucosoft iOS Data Backup & Restore program on your computer, then follow the steps listed below:

Step 1: Launch the program on your Mac and connect your iPhone to the computer using USB cable. Then from the main interface, choose “Export Data from Device & Backup” and click on “Export From Device”.

Contacts Not Showing Up In Imessage

Step 2: Choose Messages and any other types of data that you’d like to export from the list, then click on the “Scan” button and let the program to begin scanning your iPhone for iMessages and other selected files.

Step 3: When the scanning is finished, you are able to preview all the iMessages and other available data in details. Then choose the conversations and items you wish to export to Mac and click on “Export”.

After that, you should find that your iMessages are now in both your iPhone and Mac. Also, you can try another alternate solution: dr.fone – Transfer (iOS) to easily transfer iMessages and other data from your iPhone to your Mac. Besides exporting data from iPhone to computer, this tool also lets you transfer music, photos, videos, contacts, messages, etc. From one iPhone to another. And it is works perfectly with the latest iOS 13 and iPhone 11/11 Pro/11 Pro Max, iPhone XS/XS Max/XR.

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