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Information Technology Services (ITS), provides comprehensive information technology services with a state-of-the-art IT environment to support teaching, learning, research and administration of the University. Its facilities include an advanced campus network, powerful central servers, high-performance computer (HPC) clusters, cloud computing and modern learning environment, and its services include portal services, learning management and lecture capture services, centrally coordinated software, user support service and web-based administrative applications.
HKU Portal Services
ITS runs 24-hour, non-stop system and network services to support the IT needs of the University. All students are given a computer account, identified uniquely by a HKU Portal UID (User Identification) and an associated PIN (Personal Identification Number), for accessing a wide range of network services and applications conveniently.
The HKU Portal provides a user-friendly and easy-to-access interface for University members to access all the centrally provided IT services including services offered under the Student Information System (SIS), electronic mail, learning management system, web-based administrative applications, and Library services.
Computer and Research Support Facilities
Powerful central computer servers support various web-based applications, departmental web sites and electronic email.
ITS provides expertise and central support in high performance computing (HPC) and Cloud/Grid Computing to facilitate compute-intensive research activities of the University. There is a 2,320-core HPC system (theoretical peak power of 103.4 Tera-FLOPS) equipped with the latest technologies, including Nvidia Graphics Processing Unit (GPU), Intel Many Integrated Core (MIC) and Lustre parallel file-system, for supporting compute-intensive and accelerated computing. Software packages for supporting engineering computation, scientific applications, simulations, graphics applications and statistical analysis are installed on these servers. Please refer to the website at http://www.its.hku.hk/services/research for more details.
HKU Campus Network
ITS has installed a high-speed and sophisticated campus network based on 10-Gigabit Ethernet and Fast Ethernet technologies with over 55,000 network access points installed which links together all the computer servers, workstations and PCs in the main and remote campuses.
Wireless access to the campus network and Internet is provided by over 6,000 WiFi access points and is available in all centrally-administered classrooms, public areas in the main campus, department offices and halls of student residence. Apart from the University’s WiFi network “HKU”, students can also enjoy WiFi access off-campus at CSL and Y5Zone WiFi hotspots in town, and at other local and overseas universities using “eduroam”.
The University of Hong Kong is a member of the Joint Universities Computer Centre (JUCC) that manages HARNET (the Hongkong Academic and Research NETwork) and coordinates inter-campus network services among the eight tertiary institutions in Hong Kong. The HKU campus network is connected to other tertiary institutions in Hong Kong through a resilient network backbone of HARNET supporting two 10Gbps ports at each institution to cater for future expansion.
Learning Environment
ITS, through the Learning Environment Services (LES) Team, looks after the central learning environment of the University, comprising classrooms, lecture theatres, Chi Wah Learning Commons, The Oval (1/F of Knowles Building), The Curve (1/F and 2/F of KK Leung Building) and The Lounge (MB238 of Main Building). A wide variety of facilities is provided to support the technology-enabled learning experience. For example, the Digital Literacy Laboratory (DLL) has powerful iMacs and well-equipped production studios together with technical support for multimedia production. Communal PCs come with latest version of software packages, including word-processing, web page design, graphical and multimedia tools, and statistical analysis. uPrint Service (laser printing service) is available for both communal and personal laptop computers which are connected to the campus network through WiFi. A Materializer 3D Printer is also available in the Chi Wah Learning Commons.
User Services
ITS provides a wide range of IT support services to members of the University. Orientation courses are offered to new students at the start of each academic year. Regular IT seminars, induction courses and training workshops on popular IT topics and commonly used software packages are also held throughout the year. Students may visit the Service Desk and the General Enquiry Counter on the 1/F of Library Building (Old Wing) or through the multiple channels described at https://www.its.hku.hk/service-desk to get assistance in using the central computing and network services. For more information about the services of ITS, please visit its web site at http://www.its.hku.hk.
Important Notes To New Students
1. HKU Portal UID and PIN
The HKU Portal UID and PIN will be distributed to new students upon admission registration. Thus, no application is required. The pre-assigned UID begins with “h” or “u” followed by the 3rd to the 9th digits of the HKU student number. For example, if the 10-digit student number is 2020567890, the pre-assigned UID will be h2056789 and the corresponding email address will be [email protected] Similarly, if the student number is 3031234567, the pre-assigned UID will be u3123456 and the corresponding email address will be [email protected]
Students can change their pre-assigned UID (once only during the entire study at the University) within 7 days after master registration is completed if they prefer to choose another UID. A fee of $200 will be charged for subsequent requests to recover part of the administrative overhead. The UID chosen should resemble his name. ITS reserves the right to disapprove any chosen UID which is deemed inappropriate.
Students are strongly advised to change their initial PIN as soon as possible and keep their PIN confidential to protect their personal information. The change of PIN can be done via the HKU Portal at https://hkuportal.hku.hk (type “pin” in the Search field and click the link “Change HKU Portal PIN”). Students can change their PIN online anytime through their mobile phone number or alternate email address if such information is provided when they change their initial PIN.
2. Connecting to the HKU Network
The network connection procedures for connecting to the campus network can be found at http://www.its.hku.hk/services/network/connect.
Students can also access the “Wi-Fi.hk via HKU” service (requires no prior configuration) before their mobile devices are configured for connecting to the University’s WiFi network, “HKU”. However, the Wi-Fi.hk via HKU is only for quick and immediate network access in an unsecure mode within limited bandwidth. More details can be found at http://www.its.hku.hk/documentation/guide/network/wifi/wifihk.
In summary, after the one-time configuration and registration of a PC/mobile device, students can access Internet services from the HKU campus without further configuration steps.
For accessing the campus network services outside the University network, students can use the HKU Virtual Private Network (HKUVPN). Access to HKUVPN requires 2-Factor Authentication (2FA) which means on top of HKU Portal UID/PIN, a one-time token code has to be provided to complete the login step. New students will have 2FA registered for them automatically when they change their initial PIN.
A one-time token code will be sent to students’ registered alternate email address every time when they make a VPN connection. Please refer to our webpage at http://www.its.hku.hk/documentation/guide/network/remote/hkuvpn2fa for the configuration and connection steps.

3. Protect Your PC from Computer Viruses and Network Attack
Students must protect their PCs vigilantly against computer viruses, trojan horses and spyware because they affect not only the operation of their PCs but also the performance of the entire campus network and the Internet. It is every user's responsibility to do the following (more details available at http://www.its.hku.hk/services/infosec/awareness/healthy-pc):
a. Perform Windows Critical Update whenever new critical update is available.
b.Install anti-malware software on the PC and update it with the virus and spyware definition file daily, preferably to be done immediately after the PC is started up. Students can download one copy of the Sophos anti-malware software for use on their PC during their studies at the University under HKU Portal (type “Sophos” under the Search field of HKU Portal and click the searched link “Download Sophos Anti-Virus”).
c.If a PC is infected with a virus, the virus may disable it from accessing anti-virus web sites and so it cannot be updated with the latest virus definition file. Students must use another PC to download the special removal tools and the latest virus definition files from the anti-virus web sites (please refer to the FAQ page on Computer Virus at http://www.its.hku.hk/faq/personal/software/virus).
d.Do NOT open suspicious mail or attachment from unknown/suspicious source.
e.Do NOT visit suspicious web sites or click on unknown web links.
f.Always remember to switch off a PC when not in use for a prolonged period to reduce its chance of being attacked and if infected, to attack other computers or the network. This also saves energy.

4. Policies and Regulations
All students are required to abide by the policies and regulations in using the University’s computer and network facilities and services. These policies and regulations can be found in the appendices of this Handbook or at http://www.its.hku.hk/about/policies.
5. More Information
More useful information to new students can be found from the ITS Guide at https://www.its.hku.hk/documentation/handbook/its-guide/2020-2021. A comprehensive overview of the services provided by ITS is available at http://www.its.hku.hk/services. Students can also refer to ITS homepage at http://www.its.hku.hk/ for a general coverage of the information on its popular facilities and services.
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  1. Sophos Endpoint Antivirus (for staff and students) Staff who have a Sophos Endpoint Antivirus license installed through their departments can download ONE copy of this software for installation on a home PC for work-related purpose. For students, each of.
  2. Troj/Agent-HKU is a Trojan for the Windows platform. Troj/Agent-HKU has the functionalities to:-upload file from preconfigured URL.-steal information The following registry entry is changed to run itself on startup: HKLM Software Microsoft Windows CurrentVersion Run Winexec32 windhelp32.exe.
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Sophos Home Premium Security Delivers Advanced, Real-Time Antivirus Protection from the Latest Ransomware, Hacking Attempts and More. Get Sophos Home Today. Holders of valid HKU Libraries borrower card are eligible to borrow laptops or tablets. As stipulated in Library Regulations, borrowers who return recalled items late and/or have fines in excess of $200, and thereby have their patron records blocked, must settle all accounts before checking out a laptop or tablet.