Try these steps first
Before going into Troubleshooting mode, We first need to validate which kind of Text messages issue you are having, as there are two type of text messages when using Straight talk, well, actually on any service provider: SMS (Short messages Service): these are simple text messages, which contains no multimedia elements. It is the traditional. Recently it's as bad as 50% of my MMS messages won't come through. I've tried factory reset, resetting my network settings, ensuring data is on for messages in all areas (I have unlimited), clearing the Messages app data/cache, rebooting device, deleting ALL of my message threads, etc. Check your default messaging app: On Android Messages: If your default messaging app is Android. Relaunch the Messages App Method 2. Restart your iPhone Method 3. Enable the Group Messaging and MMS Messaging Method 4. On group chats I have been receiving text messages on a delay. Last week I was getting some about an hour or 2 after they were sent. But then yesterday, on three different group texts, there were text messages sent in the afternoon that I did not receive until 2am.
- Restart your device:
- Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
- Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
- If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
- Make sure that your device has enough space to receive images and videos.
- Make sure that you entered the correct phone number or email address for the contact.
If you see a Waiting for Activation alert, learn what to do.
If you still need help, find your issue below to learn what to do next.
If you see a red exclamation point
If you try to send a message and you see with an alert that says Not Delivered, follow these steps:
- Check your network connection.
- Tap , then tap Try Again.
- If you still can’t send the message, tap , then tap Send as Text Message. Messaging rates may apply. Contact your carrier for more information.
If you see a green message bubble
If you see a green message bubble instead of a blue one, then that message was sent using MMS/SMS instead of iMessage. There are several reasons for this:
- The person that you sent the message to doesn't have an Apple device.
- iMessage is turned off on your device or on your recipient’s device. To check if iMessage is turned on for your device, go to Settings > Messages > iMessage.
- iMessage is temporarily unavailable on your device or on your recipient’s device.
Learn the difference between iMessage and MMS/SMS messages.
If you receive messages on one device but not the other
If you have an iPhone and another iOS device, like an iPad, your iMessage settings might be set to receive and start messages from your Apple ID instead of your phone number. To check if your phone number is set to send and receive messages, go to Settings > Messages, and tap Send & Receive.
If you don't see your phone number, you can link your iPhone number to your Apple ID so you can send and receive iMessages from your phone number. You can also set up Text Message Forwarding so you can send and receive MMS and SMS messages on all of your Apple devices.
If you have issues with a group message
If you’re in a group message and stop receiving messages, check if you left the conversation. Open Messages and tap the group message. If you see a message that says you left the conversation, then either you left the conversation or you were removed from the group message. You can rejoin a group message only if someone in the group adds you.
To start a new group message:
- Open Messages and tap the Compose button to start a new message.
- Enter the phone numbers or email addresses of your contacts.
- Type your message, then tap the Send button .
If you have other issues with a group message, you might need to delete the conversation and start a new one. To delete a group message:
- Open Messages and find the conversation that you want to delete.
- Swipe left over the conversation.
- Tap Delete.
When you delete a message, you can't recover it. If you want to save parts of a message, take a screenshot. To save an attachment in a message, touch and hold the attachment, tap More, then tap Save.
- If you still can't send or receive messages, contact Apple Support.
- If you don't receive SMS messages, contact your carrier.
- If you switched to a non-Apple phone, learn how to deactivate iMessage.
- Learn how to report unwanted iMessages.
iPhone not receiving group texts? Don’t worry. This guide will show you 7 simple and efficient methods to fix the iPhone not receiving group messages problem, supports iPhone 12/11/XS (Max)/XR/X/8/7/6.
iPhone Messages Tips & Tricks
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Group messaging is one of the basic yet useful functionalities of any iOS device. That is why having your iPhone not receiving group texts is a frustrating experience.
But don’t worry about that too much. In the following guide, six effective solutions that proved to be useful will be offered to help you fix the iPhone 11/XS (Max)/XR/X/8/7/6 not receiving group messages problem effortlessly.
Basics of Group Messages in iPhone
Depending on your settings, the type of network connection, and your carrier plan, your device will either send a group text as a group iMessage, a group MMS or a group SMS message. Hence, there are different reasons why you fail to receive group messages on iPhone.
Your iPhone may not be getting group texts due to this functionality simply being turned off. Or you may have selected to hide notifications for group messages, which makes you believe you do not get group texts at all. If you have left a group conversation, you will not receive text and multimedia messages from members of that group either.
Whatever the reason for your iPhone not receiving group texts might be, you can restore it to normal operation using one of the fixes in the below sections.
7 Methods to Fix: iPhone 11/XS (Max)/XR/X/8/7/6 Not Receiving Group Texts
Method 1. Check If the Group Messaging Is Enabled
You should know that your iPhone, by default, sends group messages as MMS messages not an SMS message. But in order to be able to send and receive group messages, you need this functionality activated. If one or more of your contacts are not receiving group messages on their iPhone, then you should first check if you have activated group messages on your device.
- Go to Settings and select Messages.
- Find the SMS/MMS section and tap on Group Messaging to activate.
- Tap again to switch off and on Group Messaging.
If you don’t see an option to turn on MMS Messaging or Group Messaging on your iPhone, it means that your carrier might not support this feature. So you need to check with your carrier or follow Method 6 to fix the message not delivered.
Method 2. Check If You Have Left a Group (Re-join)
You definitely must be a member of a group conversation if you are to get group texts. That is why you need to check if you are still a member of a group if your iPhone is not receiving group texts.
- Go to Messages and tap on the Group Message > Check if you see a message that reads “You left the conversation”.
- If yes, then you have left the conversation or someone had removed you from the group message > Ask someone in the group to add you back (This is the only way to re-join a group).
Anyone in a group iMessage can add someone from the conversation: Tap the group conversation that you want to add someone to > Tap the top of the conversation > Tap “i” and click on Add Contact > Enter the contact information for the person you want to add > Finally tap Done.
However, if one of the users in the group is using a non-Apple device, you can’t add anyone. Then, you need to follow the next method to start a new group message.
Method 3. Delete Conversation and Start New Group Message
If your iPhone is not getting group texts and no group member is available to add you back to the group, you can try another fix. Sometimes you can restart group messages by deleting the conversation and starting a new group message.
- Go to Messages and select the conversation you want to delete.
- Swipe left over the conversation.
- Tap on Delete.
Start a New Group Message:
- Go to Messages and tap the New Message icon (on the top-right corner) to start a new message.
- Enter the phone numbers or email addresses of contacts (or tap “+” button to add existed contacts).
- Type your message, then tap Up arrow to send.
Just in case that you mistakenly remove the valuable messages while deleting the unwanted conversations, the guide about how to recover deleted messages on iPhone are offered here.
Method 4. Link the Phone Number to Apple ID
In a scenario where your iPhone is not receiving group texts while you are still being able to get group messages on another iOS device, it is worth checking whether your phone receives messages using your phone number or via your Apple ID.
- Go to Settings and select Messages > Check if iMessage is active > Tap on Send & Receive option.
- Tap on “Use your Apple ID for iMessage” > Sign in using the Apple ID you are using on other devices > Select both your phone number and Apple ID in the “You can be reached” section.
Fix: iPhone Not Receiving Group Texts – Link to Apple ID
Once you have completed the above steps, you should go to Settings and select FaceTime there. Repeat the same steps to link your Apple ID and iPhone number and start receiving group messages using both methods.
Method 5. Check Group Message Notifications
iOS enables you to hide message alerts without leaving a conversation, which might make you think that your iPhone is not getting group texts. Here are the steps to check whether the group message notification switched on:
- Open Messages and tap on a group conversation > Tap on the Info icon.
- Turn off the Hide Alerts function. If the Hide Alerts is active, you can see a Moon icon appears next to the conversation.
Method 6. Carrier Settings and iOS Software Updates
Anyway, an iPhone will not receive group texts if the sender’s carrier has put a limit on the number of group messages one can send. Certain telecoms may limit your group messaging to some 10 conversation members. Also, an update or a faulty update by your carrier or Apple may result in not receiving group messages on your iPhone.
Some carriers may also prevent you from sending MMS messages. If you constantly get an alert “Not Delivered” for a message, you may need to do the following steps:
- Check the network connection.
- Tap on the Info icon and choose Try Again.
- If you are unable to send the message repeatedly, tap on the Info icon.
- Tap on Send as Text Message.
Method 7. Restart Your iPhone
Restarting your iPhone when not receiving group texts is another fix that yields results on many occasions. You can restart your iPhone using the physical buttons as shown below.
Restart iPhone X or Later:
Hold both the Side button and Volume button > Drag the slider to switch off the iPhone > Hold the Side button again, Wait for the Apple logo to appear.
Group Texts Not Going Through Iphone
Restart iPhone 8 or Earlier:
Hold the Top or Side button, Wait for the slider to appear > Drag the slider to switch off the iPhone > Hold the Top or Side button until you see the Apple logo.
T-mobile Texts Not Going Through
The Bottom Line
Usually, you will be able to restore an iPhone not receiving group messages to normal operation by applying one of the above tips. Nonetheless, your iPhone may not be receiving group texts due to carrier or network issues, so do not be too fast to reset to factory settings if you are experiencing continuous problems with a specific conversation. Instead, try one of the fixes first. And if you have any other tips that can fix “not getting texts on iPhone” issue, leave your comment below and share with us.
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