Download Citrix Receiver Workspace

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To access your ProZone from devices not managed by ProCirrus, you will need to download and install the appropriate Citrix Receiver or Workspace for your device.


Windows Computers please Download and install the following:

Windows 10 (not upgraded from windows 7 or 8):
https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html

Machines upgraded from or running Windows 8 and below – Use Citrix Receiver 4.9.9000 LTSR:
https://support.procirrus.com/CitrixReceiver.exe


For MAC Computers please download and install the following:

Download Citrix Receiver Workspace

Citrix Receiver cannot be detected on your computer. If you know Citrix Receiver is installed, click Continue. Whenever you download a file over the Internet. The new Citrix Workspace app (formerly known as Citrix Receiver) provides a great user experience — a secure, contextual, and unified workspace — on any device. It gives you instant access to all your SaaS and web apps, your virtual apps, files, and desktops from an easy-to-use, all-in-one interface powered by Citrix Workspace services.

For MAC Computers with OS versions up to 10.12 (names shown below) navigate to:
Mac OS 10.12 and earlier

Mac OS X Public Beta
Mac OS X 10.0 Cheetah
Mac OS X 10.1 Puma
Mac OS X 10.2 Jaguar
Mac OS X 10.3 Panther
Mac OS X 10.4 Tiger
Mac OS X 10.5 Leopard
Mac OS X 10.6 Snow Leopard
Mac OS X 10.7 Lion
OS X 10.8 Mountain Lion
OS X 10.9 Mavericks
OS X 10.10 Yosemite
OS X 10.11 El Capitan
macOS 10.12 Sierra

For MAC Computers with OS versions 10.13 and newer (names shown below) navigate to:
Citrix for Mac OS 10.13 and Newer
macOS 10.13 High Sierra
macOS 10.14 Mojave
macOS 10.15 Catalina

Once you have installed the Receiver/Workspace application you can access your applications with your normal system credentials by navigating to your normal portal which is either: https://login.procirrus.com OR https://myportal.procirrus.com

Installing on Windows Desktops

When prompted save the 'CitrixReceiver.exe' download.

Find the file from your web download folder and launch it.

Start the installation in the Welcome to Citrix Receiver dialog box.

Accept the license agreement and click 'Next'.

For security reasons, do not enable single sign-on. Just click 'Install'.

Then click 'Finish'.


Logging in to your Applications

Citrix

Open your browser and navigate to your normal login site.

  1. If you use multi-factor (i.e. a text code) navigate to https://myportal.procirrus.com
  2. If you don’t use multifactor just navigate to https://login.procirrus.com


Then log in with your normal credentials. Depending on the browser and computer the first launch of an application may result in other steps. See common other steps below.
Other Common Steps
1. Sometimes, when you first launch an application it may appear as a download on the bottom of the browser. If you see a download file that ends in .ica. Just click Open
2. Then you may you may get a popup with the first application you launch - Choose the Citrix Launcher and click “Remember my choice…” then OK


3. Lastly, you may get a pop-up from your computer asking to allow it to access your computer. This is normal for Citrix so just click “Permit All Access”


downloadWhy can't I download this file?The Administrators used Citrix Receiver Cleanup Utility while installing the full administrator version of Workspace App.
Can see the following in the AuthManager logs:
Tue Feb 5 13:06:09 2019 Err : Failed to create the AuthManSvrLib::AuthManager CoClass ({0579B1B3-3F62-4E7B-9169-C7E112E2F151});
Tue Feb 5 13:06:09 2019 Err : AddAuthManager Caught unexpected COM HRESULT code 2147654730 while creating / setting up new auth manager.
Tue Feb 5 13:06:09 2019 Err : CitrixAuthManagerSDK::AMImplementationV1::CreateConnection failed with thread worker returning 2147654730
Tue Feb 5 13:06:09 2019 Err : CitrixAuthManagerSDK::AMImplementationV1::CreateConnection: caught COM error 2147654730

Solution

Solution 1:
Deleting/resetting the local Windows profile.
Solution 2:

If an user installs Citrix Receiver/Workspace App (not elevated/per-user install) and then uninstall it using Receiver Clean-up Utility (running as an administrator/elevated), while the regular user is still logged in and has their profile loaded.
The below is a high-level list of Receiver related entries that may be left behind in the registry, verify them and clear the registries:

  • HKCUSoftwareClasses* – File Associations and COM object registrations
  • HKCUSoftwareClassesAppID* – AppID registrations
  • HKCUSoftwareClassesApplications* – More app registrations
  • HKCUSoftwareClasses* – COM object registrations
  • HKCUSoftwareClassesCLSID* – MANY COM class object GUIDs
  • HKCUSoftwareClassesWOW6432NodeCLSID* – MANY COM class object GUIDs (32-bit)
  • HKCUSoftwareClassesInterface* – MANY interface name to interface ID mappings
  • HKCUSoftwareClassesWOW6432NodeInterface* – MANY interface name to interface ID mappings (32-bit)
  • HKCUSoftwareClassesMIMEDatabaseContent Type* – x-ica MIME types
  • HKCUSoftwareClassesPROTOCOLSFilter* – Protocol filter handlers
  • HKCUSoftwareClassesRecord*
  • HKCUSoftwareClassesTypeLib*
  • HKCUSOFTWAREMozillaPlugins* – Firefox plugin registrations
  • HKCUSoftwareMicrosoftInstallerProducts – MSI installer product codes
For reference:
You may have to clear the entries as shown in the below screenshot:
Caution:
Incorrectly editing/deleting the registry may render your system inoperable - requiring the re-installation of Windows. Please take a backup of the registry key hive before editing/removing keys.

Citrix Download For Windows 10

Problem Cause

Registry keys not getting properly removed while using Citrix Receiver Clean-up Utility

Citrix Receiver Workspace 1911 Download

WorkspaceWorkspace

Citrix Receiver Workspace Download For Mac

Disclaimer

Download Citrix Receiver Workspace

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.