Citrix Workspace Monitoring

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Citrix provides sample scripts that can be downloaded from one of the Workspace app or Receiver download pages (Workspace app version 2103.1 (Current Release), or Workspace app version 1912 CU3 (aka ) (LTSR), Receiver version 4.9.9002 (LTSR) by expanding Downloads for Admins (Deployment Tools). Configuration of Client scaling, DPI scaling, and DPI matching with Citrix Workspace app for Windows February 9, 2021 February 24, 2021 Citrix Citrix This article presents typical customer use cases and associated configuration options, requirements, limitations, and recommendations for displaying sessions on high resolution monitors. One of the most common issues we encounter in many Citrix environments is a lack of basic monitoring. Companies spend hundreds of thousands of dollars on software, networking, storage, and servers to build the virtual desktop and application environments then struggle to proactively support their systems because there is no effective monitoring solution in place. “Since Goliath is all automatic, you can just sit back and watch” Goliath Performance Monitor for Citrix Anticipate, Troubleshoot, and Document Citrix Issues. Goliath Performance Monitor is the only comprehensive Citrix monitoring and troubleshooting solution that brings together Citrix monitoring data, end user experience performance metrics and the supporting IT elements that can impact.

Monitoring

Top 10 concerns employees have about their privacy in the workplace

1. Can my employer spy on my home computer through Citrix/Terminal/Remote Desktop sessions when I work from home?
2. Can my employer see me at home via Citrix, Terminal and Remote Desktop sessions?
3. Can my employer monitor my home computer or personal laptop?
4. Can my employer spy on my personal phone?
5. Can my employer spy on my personal phone or laptop when I am connected to the company’s WIFI?
6. Can my employer see messages on my personal phone?
7. Can my employer monitor my Citrix, Terminal and Remote Desktop sessions?
8. Can my employer monitor my work computer?
9. Can my employer monitor me via a built-in camera from a work computer?
10. Can my employer monitor my private messages on work computers and remote desktop sessions?

This article is put together by the WorkTime team of employee computer monitoring experts.

In this article, you’ll learn:
– The top 10 concerns employees raise about workplace surveillance.
– How to monitor work computers and ensure that your employees feel confident about their privacy.

Computer monitoring & productivity monitoring

Employers have the right to monitor company-owned devices and employee productivity to protect business interests. Employee computer monitoring software is one of the most commonly used surveillance tools for this purpose. The employee monitoring software market offers an array of choices. However! Most of the software providers of this competitive market are focused on quantity and not quality. They want to add as many features to the software as possible without considering whether these functions are useful or not. Most of these ”extra” feature end up being too invasive or violating employee privacy. Besides, many of these features may not even be great for your monitoring goals.

Before implementing employee monitoring software, it is essential to have clearly defined business goals.
Also, steer clear of any monitoring software that offers spy-like functionality. A spy-like functionality is a feature that can record private information about your employees — for example, keystrokes or screenshots. If your monitoring goals include staying informed about the use of computers, software, and employee productivity, then none of the above-mentioned spy-like functions will achieve this.

The main worry of employees

Employees have a lot of questions about computer monitoring in the workplace. Yet, their privacy is the main concern. Employees are concerned about being secretly spied on. They’re also worried that something private will be recorded and revealed as a result of the monitoring. These concerns usually arise when it comes to video surveillance and monitoring of private devices.

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So, what other top 10 concerns your employees have?

Top 10 concerns employees have about their privacy in the workplace

Here are the top 10 questions that employees have about their privacy at the workplace and answers to these questions:

1. Can my employer spy on my home computer via Citrix/Terminal/Remote Desktop sessions when I work from home?

A: NO, your employer cannot spy on your home computer through Citrix/Terminal Server sessions.
Remote Desktop, Citrix, and Terminal server sessions are not designed to access your home computer.
You do not need to worry about being spied on your personal computer via a remote desktop session.

To monitor your home computer or a personal laptop, your employer has to obtain access. Remote desktop sessions do not grant any access without permission. Your employer is not allowed to monitor your home computer without your consent.

2. Can my employer see me at home via Citrix, Terminal, and Remote Desktop sessions?

A: NO, your employer cannot see you at home through the Citrix/Terminal Server or Remote Desktop sessions.
The way this technology works, it is not possible in general.

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Pure productivity monitoring without going too far!

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3. Can my employer monitor my home computer or personal laptop?

A: In general the answer is “NO”.
This concern often arises when people work from home.
To monitor your home computer or a personal laptop, your employer has to obtain access.
Please refer to #1. The idea is the same.

4. Can my employer spy on my personal phone?

A: NO, your employer cannot spy on your personal phone.
Your employer must request access to your personal phone to be able to monitor it.
Also, your employer is not allowed to monitor your personal phone without your consent.

5. Can my employer spy on my personal phone or laptop when connected to the company’s WIFI?

A: NO, your employer cannot spy on your personal phone or laptop even when using the company’s WIFI. Please refer to #3. The idea is the same.
Your employer can track what websites you are visiting via the company’s WIFI (the URLs), not the content or passwords. Anyway, these days, data is usually encrypted using HTTPS and tls protocols.

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6. Can my employer see messages on my personal phone?

A: NO, your employer cannot see messages on your personal phone.
Unless there is a video camera focused directly on your phone screen or your boss is watching over your shoulder. Remember, some people still rely on old monitoring ways. Otherwise, please refer to #4. The idea is the same.

7. Can my employer monitor my Citrix, Terminal, and Remote Desktop sessions?

A: YES, your employer can and has the right to monitor your Citrix, Terminal, and Remote Desktop sessions.
We mean to say, your employer can monitor what is going on within the session itself and not on the device where the session is executed.

8. Can my employer monitor my work computer?

A: YES, your employer is in a position and has the right to monitor the company-owned computers.
Employers expect their employees to use computers provided by the company for work purposes and be productive during work hours. This is what employees are paid for.

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9. Can my employer monitor me from a work computer through a built-in camera?

A: YES, your employer can monitor you from a workplace computer through a built-in camera.
To do this, special monitoring software has to be installed on your computer. Although this is not a common practice, some employers in the US do this. How do you find out if you’re being monitored with this little in-built camera? Just stick some chewing gum (or scotch tape) to your computer camera. If your employer doesn’t talk to you about how important it is to keep this ”little eye” clear, he’s probably not monitoring you.

To employers: you can’t imagine what people do in front of their computers when they think nobody is watching! You just don’t want to see it.

10. Can my employer monitor my private messages on work computers and in remote desktop sessions?

A: YES, your employer can and has the right to monitor everything in the Citrix, Terminal, and Remote Desktop sessions and on work computers.
Refer to #7. The idea is the same.

How to keep your employees confident about their privacy?

When it comes to implementing employee computer monitoring software, there is a comprehensive list of recommendations on managing employee monitoring in your workplace, ensuring a stress-free environment, and protecting employees’ privacy. (Get this free eBook from WorkTime to read more about it.) We also take pride in the fact that WorkTime is the only pure productivity monitoring software on the market. It offers non-invasive functions essential for monitoring computer, software, and internet use, as well as employee productivity.

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Disclaimer

The information provided in this article is for general understanding only and not to be taken as legal advice. For example, if your employer is the CIA, we cannot guarantee you anything. Additionally, please consult your lawyer to seek professional legal advice.

downloadWhy can't I download this file?Note:
You can hide all or part of the Advanced Preferences sheet available from the Citrix Workspace app icon in the notification area. For more information, see Hiding the Advanced Preferences sheet.
  1. Right-click Citrix Receiver for Windows from the notification area.
  2. Select Advanced Preferences and click DPI settings. The DPI settings dialog appears.
  3. Change the settings as required. By default, the option Let the operating system scale the resolution is selected.
  4. Click Save.
  5. Restart the Citrix Receiver for Windows session for the changes to take effect.

Use cases

There are three possible settings for DPI Scaling in the receiver, Scaled, Unscaled and Operating system Scaling. The use cases for the different settings are as follows:
Use case: Operating System Scaling (also known as DPI scaling)
OS scaling is the default and is identical in behavior to previous receiver versions. This corresponds to the UI setting “Let the operating system scale the resolution”, or the High DPI policy set to disabled. This lets Windows handle all DPI scaling. The resolution on the VDA will be scaled and based on the DPI, resulting in a smaller resolution than the client device. This works well for single monitor sessions, and is efficient when connecting to XenApp 6.5 hosts, or supported XenApp/XenDesktop VDAs configured for Legacy Graphics.
This method does not support Mixed DPI; all monitors must have the same DPI or the session will not work. Scaling can cause blurriness in the images, particularly in the case of text. This setting is recommended for users on Windows 7 endpoints if DPI matching is not possible, or those connecting to Legacy VDAs. It can also be used on Windows 10 if there is no Mixed DPI.
Enhancements to the Operating System scaling since Receiver for Windows 4.10
Citrix Workspace app (CWA) for Windows version 1808
CWA for Windows version 1808 provides improvements in graphics quality for sessions using legacy graphics mode (GDI graphics mode), when DPI Scaling is enabled on the client.
Note: The Legacy graphics mode HDX policy can be used for any currently supported Server OS VDA version that supports Windows Server 2008 R2.
The feature enhancement leverages DirectX 11-based scaling on the client where CWA for Windows version 1808 is installed. Because of this, this feature enhancement is not available for Windows 7 client endpoints; as Windows 7 does not support DirectX 11.
Graphics quality improvements will also be seen in double-hop scenarios. Refer to the list below for use cases that support this feature enhancement:

Citrix My Workspace Download

Single-hop
Client endpoint OS: Supported versions of Windows 10 with CWA for Windows installed and DPI Scaling enabled.
VDA OS: Windows Server 2008 R2.

Citrix Workspace Monitor Layout Mac


Double-hop

Citrix Workspace For Pc

Client endpoint OS: Supported versions of Windows 10 with CWA for Windows installed and DPI Scaling enabled.
1st hop VDA OS: Citrix support versions of Windows 10 with CWA for Windows installed and DPI Scaling enabled.
2nd hop VDA OS: Windows Server 2008 R2.

Citrix Workspace Control Support

Notes:
DPI scaling functionality is supported with HDX Windows media redirection, Flash redirection and Browser content redirection features with XenApp and XenDesktop 7.16 (and higher versions).
Use case: Scaled (also known as client scaling)
The Scaled setting will scale the resolution on the VDA similarly to OS Scaling, however this setting will support mixed DPI scenarios. This corresponds to the UI setting “Yes”, or the High DPI policy set to enabled and the option for “Scale the session for high resolution” set to “Yes”. This setting works well for mixed DPI scenarios when connecting to supported XenApp & XenDesktop and Citrix Virtual Apps & Desktops VDAs. This is the only way to scale Seamless sessions with mixed DPI.
Considerations when using Scaled configuration:
  • Scaling can cause blurriness in the images, particularly in the case of text.
  • There can be poor performance when connecting to Legacy VDAs (XenApp 6.5, or supported VDAs configured for Legacy Graphics).
  • Local App Access, RTOP, and other plugins that use the window positioning API do not work with Scaling.
  • Seamless apps will “jump” between monitors in this mode to maintain correct scaling, this is by design.

This setting is recommended for users on Windows 10 endpoints connecting to currently supported VDAs. It supports mixed DPI without any additional impact on server resources.
Use case: Unscaled (includes DPI matching feature)
This corresponds to the UI setting “No”, or the High DPI policy set to enabled and the option for “Scale the session for high resolution” set to “No”.
This setting should not cause any blurriness due to scaling because the full-unscaled resolution of all monitors is sent to the session.
Enabling the unscaled setting will create sessions with higher resolution (as compared to scaled sessions), which can impact server performance and scalability, as well as increased bandwidth usage over the HDX connection. For this reason, customers will need to decide whether configuring for unscaled or scaled is more suited to their needs.
This setting is recommended for desktop sessions requiring the best image quality, where the additional server resource usage is acceptable.
Unscaled with DPI matching
The desktop session will launch with a DPI value that matches the DPI value of the endpoint monitor on which the session displays. This will result in text, icon and other object sizes in the desktop session matching that of the endpoint’s monitor.
It is also possible for users to change the endpoint monitor’s DPI value mid-session, which will correspondingly change the desktop session’s DPI value to match. Doing so will also change the desktop session’s display resolution.
Requirements:
  • Endpoint: Windows 7 or Windows 10 with minimum Citrix Workspace app for Windows 1811 installed.
  • VDA: Windows 10 with minimum VDA version 1811 installed.

Limitations:
  • The DPI matching feature is only supported for desktop sessions; seamless sessions are not supported.

Unscaled without DPI matching
When DPI matching is not possible, the unscaled setting will still mean the full resolution is sent but without DPI matching. This can result in small text and icons in apps and desktop sessions.
The DPI can still be set within the VDA after session launch, resulting in the desired text and icon sizes, though this is not possible on RDS desktops, or seamless applications.
Requirements:
  • Endpoint: Windows 7 or Windows 10 with minimum Receiver for Windows 4.10 installed (4.11 recommended to resolve some display issues).
  • VDA: Currently supported VDA versions on supported Windows Server OS and Desktop OS versions.

Limitations:
  • Even with one of the High DPI settings enabled, a slight blur has been observed in the desktop viewer UI.
  • In a session, when you change the DPI settings and relaunch it, the size of the session window might not be appropriate. As a workaround, resize the session window.

Additional Resources