Citrix Workspace Mac 1912

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How to Log into CCCASPER
- CCCASPER Log in Instructions PDF

This name appears in Citrix Receiver or Citrix Workspace app, so make it descriptive. In the Citrix Gateway URL field, enter the Citrix Gateway Public URL that resolves to the Citrix Gateway VIP. The URL entered here must match what users enter into their browser address bars. This URL can be a GSLB-enabled DNS name.

Citrix Client Downloads
Current tested versions
- Windows 10 / Windows 8 / Windows 7 - Citrix Workspace App 1911
- Windows Citrix Installation Instructions PDF
- Mac OS 10.13, 10.14 and 10.15 – Citrix Workspace App 1912
- Mac OS X Citrix Client Installation Instructions PDF

Please do not download clients directly from Citrix.com as the newer clients may not be supported on CCCASPER. The CC does not provide support for personally owned equipment (POE).

Older Citrix Client Downloads
Note: Use these only if directed by CC User Support
- Windows 10 / Windows 8 / Windows 7 - Citrix Receiver 4.9
- Mac OS 10.11 and 10.12 – Citrix Receiver 12.7

  1. Download Citrix Workspace app for Mac Download Citrix Workspace app for Mac (138.5 MB -.dmg) Version: 19.12.0.23 (1912) Checksums SHA256 DA: 74 PA: 83 MOZ Rank: 91 Download Workspace app for Mac - Citrix.
  2. The Citrix Workspace allow users to run applications remotely. The following instructions show how to install the Citrix Workspace client on a Mac computer. Go to and download the Mac version of the Citrix Receiver installer and open it. Click 'Continue'. Click 'Continue'. Click 'Install'.
  3. Install Citrix Workspace.pkg Uninstall Citrix Workspace. App Install Citrix Workspace The Citrix Workspace provides access to network drives, desktop items, documents and even saved favorites, all within a virtual desktop. To connect to your virtual desktop, install the appropriate client below: Windows Users Download Citrix workspaceforMndows.
  4. Version 1912 is the first Long Term Service Release (LTSR) of Citrix Workspace app for Windows. The documentation for the Current Release (CR) version of Citrix Workspace app for Windows is available at Citrix Workspace app for Windows. For more information about the lifecycles of CRs and LTSRs, see Lifecycle Milestones for Citrix Workspace app.

PIV Card Intructions
CCCasper requires the use of PIV cards for on-site or remote access. If you forgot your PIV card or are having difficulty using your PIV card for login, contact the CC Service Center at 301-496-8400 or visit https://ocio.nih.gov/Smartcard/Pages/default.aspx.

Important Notes
*** If you cannot load CRIS from CCCASPER on a Mac: ***
1. Update the Citrix client using the link above.
2. Rename the computer to 15 characters or less with no spaces or special characters.
3. Call CRIS support at 301-496-8400 to have the new computer name registered.

Supported Platforms
Browsers Windows 10,7 Mac OS X
(10.13 or later)
Internet Explorer YesNo
SafariYesYes
FirefoxNoNo
Google ChromeYesYes

Network Requirements
For best performance always connect directly to your network via a network cable. Wireless and wireless broadband will work but may lose connectivity.

Support
NIH CC users should contact the CC Service Desk at 301-496-8400
NIH Institute users should contact their Institute Help Desk or the NIH IT Service Desk at 301-496-HELP (301-496-4357)
If you need a temporary PIV exemption then CC Service Desk at 301-496-8400

Note: PDF files require installation of the free Adobe Reader
downloadWhy can't I download this file?Note:
You can hide all or part of the Advanced Preferences sheet available from the Citrix Workspace app icon in the notification area. For more information, see Hiding the Advanced Preferences sheet.
  1. Right-click Citrix Receiver for Windows from the notification area.
  2. Select Advanced Preferences and click DPI settings. The DPI settings dialog appears.
  3. Change the settings as required. By default, the option Let the operating system scale the resolution is selected.
  4. Click Save.
  5. Restart the Citrix Receiver for Windows session for the changes to take effect.

Use cases

There are three possible settings for DPI Scaling in the receiver, Scaled, Unscaled and Operating system Scaling. The use cases for the different settings are as follows:
Use case: Operating System Scaling (also known as DPI scaling)
OS scaling is the default and is identical in behavior to previous receiver versions. This corresponds to the UI setting “Let the operating system scale the resolution”, or the High DPI policy set to disabled. This lets Windows handle all DPI scaling. The resolution on the VDA will be scaled and based on the DPI, resulting in a smaller resolution than the client device. This works well for single monitor sessions, and is efficient when connecting to XenApp 6.5 hosts, or supported XenApp/XenDesktop VDAs configured for Legacy Graphics.

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Workspace
This method does not support Mixed DPI; all monitors must have the same DPI or the session will not work. Scaling can cause blurriness in the images, particularly in the case of text. This setting is recommended for users on Windows 7 endpoints if DPI matching is not possible, or those connecting to Legacy VDAs. It can also be used on Windows 10 if there is no Mixed DPI.
Enhancements to the Operating System scaling since Receiver for Windows 4.10
Citrix Workspace app (CWA) for Windows version 1808
CWA for Windows version 1808 provides improvements in graphics quality for sessions using legacy graphics mode (GDI graphics mode), when DPI Scaling is enabled on the client.
Note: The Legacy graphics mode HDX policy can be used for any currently supported Server OS VDA version that supports Windows Server 2008 R2.
The feature enhancement leverages DirectX 11-based scaling on the client where CWA for Windows version 1808 is installed. Because of this, this feature enhancement is not available for Windows 7 client endpoints; as Windows 7 does not support DirectX 11.
Graphics quality improvements will also be seen in double-hop scenarios. Refer to the list below for use cases that support this feature enhancement:
Single-hop
Client endpoint OS: Supported versions of Windows 10 with CWA for Windows installed and DPI Scaling enabled.
Citrix workspace mac 1812VDA OS: Windows Server 2008 R2.
Double-hop
Client endpoint OS: Supported versions of Windows 10 with CWA for Windows installed and DPI Scaling enabled.
1st hop VDA OS: Citrix support versions of Windows 10 with CWA for Windows installed and DPI Scaling enabled.
2nd hop VDA OS: Windows Server 2008 R2.
Citrix Workspace Mac 1912Notes:
DPI scaling functionality is supported with HDX Windows media redirection, Flash redirection and Browser content redirection features with XenApp and XenDesktop 7.16 (and higher versions).
Use case: Scaled (also known as client scaling)
The Scaled setting will scale the resolution on the VDA similarly to OS Scaling, however this setting will support mixed DPI scenarios. This corresponds to the UI setting “Yes”, or the High DPI policy set to enabled and the option for “Scale the session for high resolution” set to “Yes”. This setting works well for mixed DPI scenarios when connecting to supported XenApp & XenDesktop and Citrix Virtual Apps & Desktops VDAs. This is the only way to scale Seamless sessions with mixed DPI.
Considerations when using Scaled configuration:
  • Scaling can cause blurriness in the images, particularly in the case of text.
  • There can be poor performance when connecting to Legacy VDAs (XenApp 6.5, or supported VDAs configured for Legacy Graphics).
  • Local App Access, RTOP, and other plugins that use the window positioning API do not work with Scaling.
  • Seamless apps will “jump” between monitors in this mode to maintain correct scaling, this is by design.

This setting is recommended for users on Windows 10 endpoints connecting to currently supported VDAs. It supports mixed DPI without any additional impact on server resources.
Use case: Unscaled (includes DPI matching feature)
This corresponds to the UI setting “No”, or the High DPI policy set to enabled and the option for “Scale the session for high resolution” set to “No”.
This setting should not cause any blurriness due to scaling because the full-unscaled resolution of all monitors is sent to the session.
Enabling the unscaled setting will create sessions with higher resolution (as compared to scaled sessions), which can impact server performance and scalability, as well as increased bandwidth usage over the HDX connection. For this reason, customers will need to decide whether configuring for unscaled or scaled is more suited to their needs.

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This setting is recommended for desktop sessions requiring the best image quality, where the additional server resource usage is acceptable.
Unscaled with DPI matching
The desktop session will launch with a DPI value that matches the DPI value of the endpoint monitor on which the session displays. This will result in text, icon and other object sizes in the desktop session matching that of the endpoint’s monitor.
It is also possible for users to change the endpoint monitor’s DPI value mid-session, which will correspondingly change the desktop session’s DPI value to match. Doing so will also change the desktop session’s display resolution.
Requirements:
  • Endpoint: Windows 7 or Windows 10 with minimum Citrix Workspace app for Windows 1811 installed.
  • VDA: Windows 10 with minimum VDA version 1811 installed.
Citrix Workspace Mac 1912
Limitations:
  • The DPI matching feature is only supported for desktop sessions; seamless sessions are not supported.

Unscaled without DPI matching
When DPI matching is not possible, the unscaled setting will still mean the full resolution is sent but without DPI matching. This can result in small text and icons in apps and desktop sessions.
The DPI can still be set within the VDA after session launch, resulting in the desired text and icon sizes, though this is not possible on RDS desktops, or seamless applications.
Requirements:

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  • Endpoint: Windows 7 or Windows 10 with minimum Receiver for Windows 4.10 installed (4.11 recommended to resolve some display issues).
  • VDA: Currently supported VDA versions on supported Windows Server OS and Desktop OS versions.

Limitations:
  • Even with one of the High DPI settings enabled, a slight blur has been observed in the desktop viewer UI.
  • In a session, when you change the DPI settings and relaunch it, the size of the session window might not be appropriate. As a workaround, resize the session window.

Citrix Workspace 1912 Download Mac

Additional Resources