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This article provides an overview of logging features available with Citrix Workspace App for Mac, and explains how to use them in the Citrix Workspace App.
The logging interface is located in the Advanced tab of the CWA Preferences. The Preferences menu can be accessed from the Desktop Viewer Window or the Apple application bar along the top.There are five types of logging available in CWA for Mac and some are enabled by default:
- Installer Logging (default: Enabled)
- Always-on Logging (default: Enabled)
- CWA Updates Logging (default: Enabled)
- Session Logging (default: Disabled)
- Store Logging (default: Disabled)
Installer Logging captures debug messages from the CWA during the installation.
Session and Store Logging
Session Logging includes all the diagnostic logging from the ICA session. Therefore, it only applies to the Citrix Viewer when the session is up. Use this logging for any problem within the ICA session, perhaps unexpected behavior in an ICA session.
Store Logging includes logging of AuthManager and StoreComms modules. AuthManager handles user authentication to the CWA Store. The StoreComms manages the information about the Store configurations and connection settings.
Always-on LoggingThe Always-on Logging feature continuously collects a subset of important logs.This feature is enabled by default and turns on basic level of logging regardless of the logging configuration.
Always-on Logging keeps log files for the following components:
- Citrix Receiver
- Citrix Viewer
- Citrix Workspace Launcher & NPAPI plugin components: Includes ogs related to session launch from a web browser. The Citrix Workspace Launcher for launching using Chrome and Firefox and NPAPI plugin is used while launching using Safari web browser .
CWA Updater LoggingCWA Updater Logging is enabled by default with Citrix Receiver for Mac Version 12.6 and later. This is helpful when troubleshooting CWA auto-update related issues.
To enable Session Logging
Connection Diagnostics logging is specific to identifying errors while connecting. All logging will be enabled up until the point when the session is deemed successful.
Full Logging will log everything including the Connection Diagnostics and Session Logging. Once enabled, the CWA will store up to 10 Session Logs after which they are deleted starting with the oldest to maintain 10 logs.
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Note: Full Logging can impact performance and must only be used while troubleshooting an issue because of the amount of data. It must not be left on during normal use.
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The user enabling this logging will get a warning that must be acknowledged to continue.
To enable Store LoggingSelect Normal or Verbose in the Store Logging.
The two levels of the Store Logging are Normal and Verbose. With Verbose, the AuthManager will provide more detailed debugging information. Use Normal when only StoreComms logging is necessary.
To disable Session/Store Logging
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The CWA log files are stored in the local Mac user’s home directory: ~/Library/Logs/.
|Type of logging||Log file location|
|Session logging||~/Library/Logs/Citrix Workspace/CitrixViewer_<time_stamp>.txt (*)|
|Verbose||~/Library/Logs/com.citrix.AuthManager.log, com.citrix.AuthManager_1.log |
(along with CitrixServerCommunication.log)
|Always-on logging||Web Browser Launch Logging|
(Citrix Receiver Launcher/NPAPI plugin component)
~/Library/Logs/Citrix Workspace /Citrix Workspace Launcher_<time_stamp>.txt
|Receiver Helper Logging||~/Library/Logs/Citrix Workspace /ReceiverHelper_<time_stamp>.txt|
|Citrix Workspace App Logging||~/Library/Logs/Citrix Workspace /Citrix Workspace _<time stamp>.txt|
|Citrix Viewer Logging||~/Library/Logs/Citrix Receiver/CitrixViewer_<time_stamp>.txt (*)|
|CWA Updater Logging||~/Library/Logs/Citrix Workspace /Citrix Workspace Updater_<time_stamp>.txt|
(*) The log files for Always-on logging (for Citrix Viewer) and Session logging are the same. Viewer log files generated by Always-on logging contains only the most important logs. However, if Session logging is enabled, other logging along with the Always-on logswill be written to the log file.
Email Log Files
You can click “Email Log Files” available in the Logging screen to zip Session/Store/Always-on/Citrix Receiver Updater log files, and send it as an attached file via email using your default email client.