Citrix Workspace High Sierra

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  1. Citrix Workspace For Mac
  2. Citrix Workspace App High Sierra
  3. Citrix Workspace Big Sur
  4. Citrix Receiver For Mac 10.15
  5. Citrix Workspace For Mac 10.14.6

To access your ProZone from devices not managed by ProCirrus, you will need to download and install the appropriate Citrix Receiver or Workspace for your device.

Windows Computers please Download and install the following:

Windows 10 (not upgraded from windows 7 or 8):

With the release of macOS High Sierra 10.13.4, you might get a warning message when launching Citrix apps and desktops. Based on your usage, this warning message appears in the following scenarios: Tech Insight - Citrix Workspace app. Microsoft Teams audio works in Citrix from Mac, but not stream. Chrome in Citrix is Version 79.0.3945.130 (Official Build) (64-bit) 2. Citrix Workspace Version 20.01.0. High Sierra Version 10.13.6 I know this is a very specific scenario, but I don't have a Mac that I can test with (client resides in a different state). Anyone facing this. Citrix Workspace Requires OS X 10.13 High Sierra or later Many Mac users have encountered the 'Citrix Workspace Requires OS X 10.13 High Sierra or later' message when trying to install the Citrix Workspace App on an Apple device. If you receive this error, you need to upgrade your MacOS as it is on a version older than 10.13. Citrix Files Drive is Unavailable. Citrix Files gives you access to the files on your Workspace account by making them available as a storage drive (like an SD card or a thumb drive). This drive needs to mount itself into your Mac's file system before files can be accessed from Citrix Files.

Citrix receiver big sur

Machines upgraded from or running Windows 8 and below – Use Citrix Receiver 4.9.9000 LTSR:

For MAC Computers please download and install the following:

For MAC Computers with OS versions up to 10.12 (names shown below) navigate to:
Mac OS 10.12 and earlier

Mac OS X Public Beta
Mac OS X 10.0 Cheetah
Mac OS X 10.1 Puma
Mac OS X 10.2 Jaguar
Mac OS X 10.3 Panther
Mac OS X 10.4 Tiger
Mac OS X 10.5 Leopard
Mac OS X 10.6 Snow Leopard
Mac OS X 10.7 Lion
OS X 10.8 Mountain Lion
OS X 10.9 Mavericks
OS X 10.10 Yosemite
OS X 10.11 El Capitan
macOS 10.12 Sierra

For MAC Computers with OS versions 10.13 and newer (names shown below) navigate to:
Citrix for Mac OS 10.13 and Newer
macOS 10.13 High Sierra
macOS 10.14 Mojave
macOS 10.15 Catalina

Citrix Workspace For Mac

Once you have installed the Receiver/Workspace application you can access your applications with your normal system credentials by navigating to your normal portal which is either: OR


Installing on Windows Desktops

When prompted save the 'CitrixReceiver.exe' download.

Find the file from your web download folder and launch it.

Start the installation in the Welcome to Citrix Receiver dialog box.

Accept the license agreement and click 'Next'.

For security reasons, do not enable single sign-on. Just click 'Install'.

Then click 'Finish'.

Logging in to your Applications

Open your browser and navigate to your normal login site.

  1. If you use multi-factor (i.e. a text code) navigate to
  2. If you don’t use multifactor just navigate to

Citrix Workspace App High Sierra

Then log in with your normal credentials. Depending on the browser and computer the first launch of an application may result in other steps. See common other steps below.
Other Common Steps
1. Sometimes, when you first launch an application it may appear as a download on the bottom of the browser. If you see a download file that ends in .ica. Just click Open
2. Then you may you may get a popup with the first application you launch - Choose the Citrix Launcher and click “Remember my choice…” then OK

3. Lastly, you may get a pop-up from your computer asking to allow it to access your computer. This is normal for Citrix so just click “Permit All Access”

Citrix Workspace High Sierra

Step 1: Set up Duo 2-Factor Authentication on NYU Langone network

To set up Duo 2-Factor Authentication, please login to and click on “Register for Duo Mobile”, from the top right of InsideHealth.

If you are unable to complete the instructions above, contact the Help Desk at (212) 263-6868.

Step 2: Check Computer Compatibility

Citrix Workspace Big Sur

To work remotely, you will need a computer that meets these requirements:

  • If you have an NYU Langone-managed computer: Skip ahead to Step 4.
  • If you plan to use your personal computer: Your computer’s operating system should be at minimum:
    • Windows 8.1 or higher. See this guide for Windows to determine your OS.
    • macOS High Sierra (version 10.13) or higher. See this guide for Mac to determine your OS.
  • If you do not have an NYU Langone-managed computer or a personal computer: Talk to your manager.

Step 3: If using a Personal Computer, Download Citrix Receiver

If you are using a Personal Computer, you must install Citrix Receiver to protect your data and NYU Langone’s network. This will also provide access to shared drives and your frequently used applications.

  • Download Citrix Workspace for Windows PC
  • Download Citrix Workspace for Mac
    • Mac OS 10.13 or higher (does not work on Chrome)

Citrix Receiver For Mac 10.15

Step 4: Test Your Computer Set-Up

Citrix Workspace For Mac 10.14.6

  1. Open a browser while connected to the internet from your remote location.
  2. Log in to and complete Duo 2-Factor authentication if prompted.
  3. Next, navigate to the Application Catalog of InsideHealth by clicking “View All” to the right of “My Applications.” Search Network Desktop. and click “Launch.”
  4. The Citrix Web Interface will open. Follow the prompt on this page and click the “Click to Connect” link.
  5. A file labeled “launch.ica” will download to your computer. Double click to open this file. Network Desktop will open, and you can begin working as you normally would at the office.
    If you receive an error, please ensure Citrix Receiver has been installed on your device. Refer to the Frequently Asked Questions document available at for more info about the launch.ica file.