Apple Pay Apple Pro Display XDR Apple Stores Apple TV Apple Watch SE Apple Watch Series 6 CarPlay HomePod HomePod mini iMac iOS 14 iOS 15 iPad iPad Air iPad mini 5 iPad Pro iPadOS 14 iPhone 11 iPhone 12 iPhone 12 Pro iPhone 13 iPhone SE 2020 iPhone XR iPod touch Mac mini Mac Pro MacBook Air MacBook Pro 13' MacBook Pro 16' macOS 12 macOS Big Sur. Click the Citrix Receiver window to bring it to the front, and then click Install Citrix Receiver.pkg. Click Continue in the pop-up to allow the software to install. Click Continue again to begin the installation. Click Continue to view and agree to the Citrix License Agreement. Click Agree to continue with installation. Receiver 12.0 for Mac product software. High performance web and self-services access to virtual apps and desktops.
Symptoms or Error
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
User is unable to log on from a MacBook using the Citrix Receiver for Mac. The session opens and eventually disappears without any error message.
To resolve this issue, complete the following steps:
Select the System Preferences icon on the toolbar.
Open the Sharing folder in System Preferences under Internet & Wireless, as displayed in the following screen shot:
Check the Computer Name field. If it is blank, type a computer name for the machine so that a license can be assigned to it.
The session opens successfully from a MacBook using Citrix Receiver for Mac.
Because the Mac devices does not have a registry like Windows devices, a license must be issued to the client devices name. If the device does not have a name, it cannot be issued a license. It attempts to assign a license to a null value, and the session drops.
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Files related to Citrix Workspace App are present in '/Applications/Citrix Workspace.app' and '/Library/Application Support/Citrix Receiver'. After uninstallation process If any files are present in the above mentioned paths you can delete them from Finder App.