Citrix Workspace For High Sierra

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Troubleshooting and Improving Remote Access at Home

Configuration or changes to your home network, e.g., adding new equipment or changes by your Internet service provider (ISP) or service outages can affect the quality of the connection from your home computer to Citrix even though local internet access and searching are fine.

The steps below are intended to assist you in troubleshooting connection issues or simply help improve the quality of the connection. Due to the wide variety in home networks, these steps are generic, but should apply to most home network setups.

10.13 High Sierra Citrix Workspace App (latest) 10.12 Sierra Citrix Workspace App v1906: 10.11 El Capitan Citrix Workspace App v1906: 10.10 Yosemite Citrix Receiver v12.7: 10.9 Mavericks Citrix Receiver v12.5: If your version of macOS is not listed here, please create a support ticket and we will see what we can do to help. If you install a fresh copy of Mac OS High Sierra on a new machine (not upgrade) and try to install NetScaler Gateway plugin for Mac, then you will see a popup indicating that the system extensions signed by 'Citrix Systems Inc.” were blocked. Citrix Workspace aggregates all applications and data across the entire site–on site and cloud–to provide the right user with the right experience at the right time. You can also check out the Mac OS Sierra 10.12.5 DMG. Features Of Citrix Receiver Access via Workspace app. Citrix Workspace Requires OS X 10.13 High Sierra or later Many Mac users have encountered the 'Citrix Workspace Requires OS X 10.13 High Sierra or later' message when trying to install the Citrix Workspace App on an Apple device. If you receive this error, you need to upgrade your MacOS as it is on a version older than 10.13.

The troubleshooting steps below do not apply to connections outside of your home e.g. hotel.

Keeping Your System Up to Date

·Use the latest available version of Citrix Workspace (AKA Receiver) app for Windows and MacOS.:

Windows: https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html

MacOS: https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html

·Minimum Operating System (OS) requirements for Citrix Workspace.

Windows OS

Windows 7

Windows 8.1

Windows 10

Please Note: Windows XP is no longer supported by Microsoft and is not supported in our remote access environment.

MacOS

MacOS 10.13 (High Sierra)

MacOS 10.14 (Mojave)

MacOS 10.15 (Catalina)

·Ensure your computer has the latest operating system updates installed.

Citrix Workspace For High Sierra

How to install latest updates for Windows computers

Citrix Workspace For High Sierra

https://support.microsoft.com/en-us/help/311047/how-to-keep-your-windows-computer-up-to-date

How to install latest updates for MacOS

https://support.apple.com/en-us/HT201541

·Reboot your computer regularly. At least once a week is recommended.

Check Your Connection

Once you have confirmed your computer has a supported OS, is current with OS updates and the Citrix Workspace client is the latest available, and you still do not have a consistent quality connection to Citrix, please follow the below steps for additional troubleshooting.

Troubleshooting Steps:

oRun a test first to check your download and upload bandwidth (speed) and roundtrip time (RTT/ping) at https://speed.measurementlab.net/#/.

oCheck with Down Detector to see if there are any service disruptions in your area (once a problem starts to occur, it may take time for people to report an outage). Down Detector can be found at www.downdetector.com.

Citrix Workspace For High Sierra

oEnsure Proper Connection between Your Device and the Router.

For Wi-Fi Connections

If you are having connection quality issues, ensure there is proper communication between your device and the wireless router. If your computer is too far away from the wireless router, it is possible the computer is not receiving a proper connection. This can cause issues such as high latency that will cause Citrix to run slow and/or freeze.

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Common causes of WiFi interference are (inside and outside of your house):

oDistance from your device to the wireless router.

oObstructions, such as a walls or pillars, between your device and the router.

oExcessive Internet usage during peak times. This can be in your house or your neighborhood. Such as when there is bad weather and more of your neighbors are at home.

oServices using the internet running at the same time you are using the network. These could be services such as YouTube, Spotify, Netflix, XBox gaming online, or other content or services which uses the internet heavily.

oService provider issues

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oAn issue with your home network.

oElectrical interference e.g., cordless phone, microwave oven.

oYour wireless network is using the same communications channel as your neighbor’s.

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Citrix Workspace For High Sierra Mac

For more further assistance please contact the Service Desk at 212.806.6171 or toll-free at 888.806.6171. The Stroock Status Line for all offices is available by dialing: 866.STROOCK / 866.787.6625