Citrix Workspace Desktop Viewer

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  1. Citrix Workspace Desktop Viewer
  2. Citrix Workspace Desktop Viewer Toolbar Missing
  3. Citrix Workspace Desktop Viewer Downloads
  4. Citrix Desktop Viewer Not Connecting

The V: drive in Citrix is the C: drive on your local computer. Open the folder on the V: drive that contains the files you would like to copy to the Citrix server. Highlight and select the file(s) you'd like to copy. Right click on the selected file(s) and select Copy. Go back to the Citrix desktop and open My Computer again. Download Citrix Workspace App, Citrix ADC and all other Citrix workspace and networking products. Receive version updates, utilities and detailed tech information.

3 EASY STEPS


Hello and thank you for contacting the Service Desk. In this video we will show you how to use the Citrix remote desktop application on a multi monitor setup. Desktop Viewer January 20, 2021 Citrix Workspace app for Windows detects the devices connected to your computer and allows you to choose the devices you want to use with your hosted desktop and applications. At this time, Desktop Viewer is only officially supported and tested with XenDesktop. However, if you would like to use Desktop Viewer in your XenApp environments, please continue reading. The information below is based upon the use of the Citrix Receiver 3.3 with legacy PNa and XenApp 6.5.

Supported Windows Operating Systems:

Windows 10 (x86/x64)

Note: S mode is not supported


Supported windows Browsers:

Internet Explorer, Microsoft Edge and Google Chrome.

For a visual guide in setting up MyDesk on Windows follow video below:

Citrix Workspace Desktop Viewer

Before you install Citrix Workspace App: Please ensure that you have .NET Framework (minimum version 4.6.2) installed and enabled prior to installing Citrix Workspace. After installation open Control Panel, select Programs and under ‘Programs and Features’ click Turn Windows features on or off.

To verify the version of Citrix Workspace App you have installed follow the steps outlined below:

  1. On Windows 10 open windows Settings then navigate to Apps, Apps & Features, scroll down and click on Citrix Workspace App to find the version.
  1. Smartcard reader drivers - there are two types of readers supported by Credit Suisse. For both there is no need to install drivers

    Small foldable USB Smart Card Reader (SCR 3500)

    Desk mounted Omnikey Smart Card Reader (HID Omnikey 3121)


  2. Smartcard middleware - download and install either the 64-bit driver or the 32-bit driver

Skype For Business Optimisation

To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop. If your CS Desktop supports RTOP capabilities you may download the plugin from here and follow the instructions to install it on your home PC / Mac

Zoom Optimisation for CS VDI users

Citrix Download Zoom VDI plugin here. Please review the knowledge base article KB0093402 in the Tech Store which can be accessed through your CS Desktop.

Microsoft Teams Optimisation

Support coming soon

Supported Mac Operating Systems:

Big Sur (11.X) and Catalina (10.15).

Physical smart cards are not supported. You must use an RSA token or the RSA mobile app.

Supported Mac Browsers:

Safari, Mozilla Firefox and Google Chrome

For a visual guide in setting up MyDesk on Mac follow video below:

For legacy macOS versions 10.13, 10.14 download Citrix Workspace here

To verify the Citrix client version you have installed, navigate to Finder -> Applications, highlight Citrix Workspace App and select File -> Get Info. Make a note of the version information to compare with the latest version available from the download link.

Please contact End User Support Services for technical issues.

Physical smart cards are not supported on Mac, therefor you must use a physical or mobile RSA SecurID Token.

Citrix Workspace Desktop Viewer

You will receive a welcome email with setup instructions. Follow the steps outlined below to download and install the app on your Android or iPhone device.

Android

  1. Find and launch Google Play Store on your Android device.
  2. Within the Play Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
  3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
  4. Check the box to Agree to the license agreement and then follow the steps outlined in the welcome email to register your RSA SecurID token.

iPhone

  1. Find and launch App Store on your iPhone device.
  2. Within the App Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
  3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
  4. Follow the steps outlined in the welcome email to register your RSA SecurID token.

Skype For Business Optimisation

To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop. If your CS Desktop supports RTOP capabilities you may download the plugin from here and follow the instructions to install it on your home PC / Mac

Zoom Optimisation for CS VDI users

Download Zoom VDI plugin here. Please review the knowledge base article KB0093402 in the Tech Store which can be accessed through your CS Desktop.

Microsoft Teams Optimisation

Support coming soon

Supported iOS Versions:

Supported Browsers:

Safari

Note: Physical smart cards are not supported. You must use an RSA token or the RSA mobile app.

Or install Citrix Workspace App with link to the Citrix Workspace App in the Apple app store.

Physical smart cards are not supported on Mac, therefor you must use a physical or mobile RSA SecurID Token.

You will receive a welcome email with setup instructions. Follow the steps outlined below to download and install the app on your Android or iPhone device.

Android

  1. Find and launch Google Play Store on your Android device.
  2. Within the Play Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
  3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
  4. Check the box to Agree to the license agreement and then follow the steps outlined in the welcome email to register your RSA SecurID token.

iPhone

  1. Find and launch App Store on your iPhone device.
  2. Within the App Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
  3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
  4. Follow the steps outlined in the welcome email to register your RSA SecurID token.
downloadWhy can't I download this file?

Solution

Citrix Workspace Desktop Viewer Toolbar Missing

Allow all incoming connection in the Firewall Advance settings for the Domain profiles.
or
Create Inbound Firewall rule to allow UDP ports 1494/2598 and TCP ports 1494/2598 on the VDI.
Citrix Workspace Desktop Viewer

Citrix Workspace Desktop Viewer Downloads

Problem Cause

Citrix Desktop Viewer Not Connecting

Windows 10 v1709 was released with enhanced Windows Defender security, which now controls Windows Firewall.