Citrix Workspace App 1812

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  • Receiver for Windows

Important Notes

This article is intended for IT administrators. If you are an end-user, please contact your support desk to run the Receiver Cleanup Utility.
Receiver cleanup utility is not required while upgrading to the Receiver for Windows 4.4 or newer. Receiver for Windows 4.4 or newer can upgrade from anyolder version of Receiver without the need of using the cleanup utility.


The Receiver Clean-Up utility is designed to assist with the following scenarios:

  • When errors occur during upgrade from an earlier version of Receiver or Online Plug-in
  • When unexpected behavior or performance is experienced after upgrade from an earlier Receiver or Online Plug-in
  • If Receiver upgrade is not possible due to feature incompatibility and/or a clean uninstall is required
  • The Receiver Clean-Up Utility removes components, files, and registry values of Online Plug-in 11.x, 12.x, and Receiver for Windows 3.x, 4.x (Online Plugin-in 13.x, 14.x). This includes the Offline Plug-in component if installed and HDX RealTime Media Engine if installed.

Table of Contents

DescriptionHow to Uninstall
Known Issues
How to Use
PrerequisitesContact information
How to UndoSupported Operating Systems
Additional Information

How to Use the Citrix Clean-Up Utility

The Receiver Clean-Up Utility is a standalone executable file and does not require installation.

Although the Receiver Clean-Up Utility will backup Receiver registry keys before deleting them, it is recommended to back up the registry before running this tool. Go to Microsoft article How to backup and restore the Registry in Windows for backing up the registry.

Caution: Always back up the registry.

  1. Run the Receiver Clean-Up Utility with administrator privileges.
  2. Restart the machine when the utility finishes.

Note: The Receiver Clean-Up Utility can be run in unattended mode if desired using the /silent command line option.

C:/> ReceiverCleanupUtility.exe /silent


ReceiverLogs folder is created in the location where the utility is run and tracks all uninstall actions and results.

NOTE: In order to improve the Citrix Receiver experience, anonymous uninstall data will be sent to Citrix. To disable the collection of uninstall data, please use /disableCEIP command line parameter.

Data Modified by Receiver Clean-Up Utility

The utility terminates all Receiver processes prior to running the uninstall process. Refer to the ReadMe file included with the tool for a list of items that will be removed during the clean-up process.

How to Undo the Changes Made by Receiver Clean-Up Utility

The Receiver Clean-Up Utility creates a backup of all Citrix registry keys in the file ReceiverLogsRegBackup.reg before running any clean-up and deletion process.

Citrix Workspace App For Mac 1812

To undo the changes:

  1. Reinstall Receiver for Windows
  2. Import the RegBackup.reg file to restore settings and customizations in the registry.

Uninstalling Receiver Clean-Up Utility

Delete the downloaded executable and config.xml files from the current directory, and if desired delete the files in the ReceiverLogs folder.


Required Security Permissions

Read, write, and modify access permissions are required for the following:

  • Local machine registry (HKLM)
  • Local user registry (HKCU)
  • Default user profile on computer
  • %programfiles%citrix on 32-bit systems or %programfiles(x86)%citrix on 64-bit systems

Known Issues

The Receiver Clean-Up Utility does not support non-Administrator users with roaming profile.

Citrix Workspace App 1812

If Receiver is not installed at the default location, the Receiver Clean-Up Utility might not work properly.

Contact Information

Questions? Concerns? Send any feedback for this tool to [email protected]

Additional Information

CTX325140 - How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows
CTX134237 - How to Remove Files Remaining on System after Uninstalling Receiver for Mac
Downloads - Citrix Receiver for Windows

Citrix Workspace App 1812


These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.

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Citrix Workspace App 1812 Known Issues

  • Configure Bi-directional URL redirection policy for specific URLS which can be redirected to open on endpoint's browser –Firefox 64.0 version.
  • You run the command 'C:Program Files (x86)CitrixSystem32VDARedirector.exe /regAll' on the VDA and run command 'C:Program Files (x86)CitrixICA Clientredirector.exe /regAll' on the endpoint
  • You see BHO (Browser Helper Object) registered in IE and not in Firefox version 64 and above


Follow these steps to open the URL under Firefox in Client end point:
1. Install Citrix Workspace App - that is available in web, on a Windows 10 x64 Version 1709 (OS Build 16299.847)
2. Added the store as part of Workspace App, as shown below:
3. Install Mozilla Firefox version 65 (32-bit) on to the client machine (This is not default web browser)
4. Create client-side policy as shown below:
Note: You will need the admx template from Workspace App 1812 for the above Bidirectional Content Redirection policy to be displayed.
5. In an administrative command prompt, run command gpupdate /force
6. Execute command 'C:Program Files (x86)CitrixICA Clientredirector.exe /regAll /Verbose' on the client machine or endpoint
7. Open IE and check if the Add-on is loaded
8. Create a server side policy on DDC (Delivery Controller) (version 7.15 LTSR):
9. Execute gpupdate /force command from an Administrative command prompt of the DDC
10. Execute 'C:Program Files (x86)CitrixSystem32VDARedirector.exe /regAll' on the VDA
11. Restart the VDA and Client or Endpoint
12. Launch the Desktop from the client machine
13. Open IE instance on VDA (ICA Desktop session) and open, Client machine will open the URL in Edge browser as it may be set as default browser
14. Log off from the ICA session
15. Set Mozilla as the default browser on the client machine or end point
16. Perform steps 12-13 as mentioned above
17. Mozilla Firefox should open up the URL, instead of Edge

Problem Cause

Citrix Workspace App 1812

BHO (Browser Helper Object) add-on can't be registered into new version of Firefox as it doesn't use new method for add-on registration.
The New version Firefox (e.g. version 65) requires new method for add-on registration, refer to below MDN article: