Citrix Workspace 1906 For Mac

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A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.

The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.

There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.

Citrix Workspace For Mac 10.14

Receiver for Mac / Workspace app for Mac:

Installing the Citrix Workspace App Client (if needed) 1. On the page you can access installs for the Citrix Client for Windows and MAC workstations. Click on the OSX Client. Expand the Download folder on the task bar. From the Finder App or from downloads click on the CitrixWorkSpaceApp.dmg. Find the version of Windows or Mac OS you are running and click the link next to it. 10.12, 10.13, 10.14: Citrix Workspace 1906 for Mac. Mac OS 10.11, 10.12, 10. Workspace Environment Management uses intelligent resource management and profile management technologies to deliver the best possible performance, desktop logon, and application response times for Citrix Virtual Apps and Desktops deployments. It is a software-only, driver-free solution.

Citrix Workspace For Mac 1906

Citrix Workspace app for Mac combines ease of deployment and use, and offers quick, secure access to hosted applications and desktops. Deprecation The announcements in this article are intended to give you advanced notice of platforms, Citrix products, and features that are being phased out so that you can make timely business decisions. Certification issues after upgrading to Mac OS Catalina Citrix Workspace App performing slowly.

wdt_IDBrief Description of IssueBrief Description of FixApplicable Product Versions Affected (if known)Link to supplemental Support Article(s)
1Bloomberg keyboard and finger print scanner not redirecting to Citrix session.Redirection of this device is not fully supported but there is a method to follow that can be tried to get it working, as explained in the CTX article.
2Windows Mac users connect to NetScale full VPN, they cannot reach external websites. Split DNS is not working.This is by design. The Mac VPN client does not support split DNS so all DNS requests are sent to NetScaler for resolution. If NetScaler cannot resolve the domain name then users will get an invalid response. This issue will be fixed under an existing enhancement request.
3When using HDX 3D Pro, a black box may appear around some custom cursors.This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac.
4If using a proxy connection, communication over EDT fails.This is a known issue.Receiver for Mac 12.5.
5You receive an 'Initialization failed' error.This is caused by an upgrade to macOS Sierra. Upgrade to Receiver for Mac 12.3 which is compatible with this OS.
6Delivering a proxy.pac file to clients via NetScaler Session Policies works for Windows devices but now Mac.At the moment, only Windows devices are supported. Proxy PAC support for MacOS is currently being worked on.
7When launching an application or desktop you may receive error 'System Extension Blocked'.A new feature introduced to MacOS High Sierra requires user approval to load any newly-installed third-party kernel extensions. Navigate to 'System Preferences -> Security & Privacy' and click 'Allow' against 'Citrix Systems Inc'.Citrix Receiver for Mac 12.7 and above, and MacOS High Sierra.
8French Canadian special accent characters do not display correctly when accessing a Windows 7 VDA.Upgrade to Receiver for Mac 12.7.Citrix Receiver for Mac 12.4.
9Alt+Tab does not switch properly all the time and Alt+Enter does not work in Excel.Upgrade to Receiver for Mac 12.7.Citrix Receiver for Mac 12.6.
10When using a DisplayLink docking station with v3.1 drivers and Receiver for Mac there is a high ICA RTT spike over 1000ms.Upgrading to DisplayLink v4.0 drivers and MacOS 10.13 High Sierra resolves the issue. The issue is still being investigated for earlier MacOS versions.Citrix Receiver for Mac 12.6 and 12.7.

Hi guys,


I use Citrix Workspace App for Mac.

A couple of weeks ago, a problem suddenly appeared when using my wireless headset (Bluetooth).

Citrix Workspace App 1906 For Mac Download

Other people can hear me perfectly well, but I hear broken, extremely noisy and unintelligible voices.


I have tried other wireless headsets and the problem persists.

Over the last 12 months I had no problem using wireless headphones.

Why is this problem with the earphones and not the microphone?

I have to use a wired headset to work.
The wireless headset works fine on my computer outside of Citrix, for example to listen to YouTube or Zoom.

Both my computer and Citrix Workspace are up to date (see images here attached).

Citrix Workspace For Mac M1

What is the cause of this annoying problem?
Can you help me solve it?

Thanks in advance.


Citrix Workspace For Mac 10.12