Citrix Receiver Replacement

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Beginning August 2018, Citrix Receiver has been replaced by Citrix Workspace app. While you can still download older versions of Citrix Receiver, new features and enhancements will be released for Citrix Workspace app. In the Windows folder, paste the Receiver for Windows with the version you want to set as the threshold, overwriting the existing file if one exists. Rename the file the CitrixReceiver.exe if it isn’t already. Do this on both StoreFront servers. Go to C: inetpub wwwroot Citrix StoreWeb and edit the file Web.config. Replacement of Virtual Computing Lab (VCL) with Citrix Virtual Lab August 11, 2020 12:00 p.m. In preparation for the 2020-2021 academic year, Information Technology Services (ITS) has launched the Citrix Virtual Lab, an improved method for faculty and students to acquire academic software remotely. Citrix Workspace app will automatically replace many previous versions of Citrix Receiver and the Citrix online plug-ins; However, some versions must be removed manually before you can install Citrix Workspace. Citrix Receiver for Web classic experience (“green bubbles” user interface) 7.15 LTSR (and StoreFront 3.12) 1903: Citrix Receiver for Web unified experience. Core components on Windows Server 2012 and Windows Server 2008 R2 (including Service Packs).

downloadWhy can't I download this file?This article is intended to capture known issues with Windows 10 v2004 and 20H2 that have been identified so far through Citrix internal testing and customer reports.

Note:

  • This is a live article and is updated as and when new information is available.
  • This article also outlines issues seen with Windows 10 20H2. Unless explicitly specified, issues seen with Windows 10 v2004 are seen with Windows 10 20H2 also.

Known Issues

The following are the known issues:

Issue 1

Issue Description
Citrix User Profile Manager (UPM) may stop working after Windows 10 with VDA installed is upgraded to v2004 OR it may break the native Windows applications like notepad, calculator etc when UPM is configured on fresh install of v2004.

[TPV-2706]

Problem Cause
Changes in Windows 10 v2004 is causing this issue.

Solution
This issue is fixed in Citrix Virtual Apps and Desktops 7 2003 and later versions.

Issue 2

Issue Description
Printers part of Citrix Universal Print Server (UPS) are not mapped within ICA session of Windows 10 v2004 VDA.
Problem Cause
Changes in Windows 10 v2004 Operating System is causing the printer mapping failure.

Solution
This issue is resolved with the Microsoft Defender Advanced Threat Protection signature updates released around June 2020.


Issue 3

Issue Description
On Virtual Machine's (hosted on vSphere) with VM version 14 and boot option EFI, a failure may be seen when you upgrade Windows 10 machine to v2004 with an error “We can’t tell if your PC is ready to continue installing Windows 10. Try restating the setup”

[TPV-2703]

Solution
Installing the latest VMWare tools 11.0.0.x before attempting to upgrade to v2004 resolves this issue.

Issue 4

Issue Description
On Windows 10 v2004 end point with Receiver/Workspace App, when a network interruption is caused by disabling the Network Interface from Control Panel, Session Reliability feature fails to work.
[RFWIN-15116]
Problem Cause
Changes in Windows 10 v2004 Operating System is making the Session Reliability to fall back to Auto Client Reconnect when the network is disrupted.

Solution
This issue has been fixed in Citrix Workspace App.

  • Users on Current Release of Workspace App are advised to upgrade to version 2002 or its replacement that contains the fix.
  • Users on the LTSR version of Workspace App are advised to upgrade to version 1912 or its replacement that contains the fix.

Issue 5

Issue Description
On Windows 10 v2004 end point with Receiver/Workspace App, when a network interruption is caused using Firewall, Session Reliability feature fails to work.
[RFWIN-15263]
Problem Cause
Changes in Windows 10 v2004 Operating System is making the Session Reliability to fall back to Auto Client Reconnect as soon as the the network is disrupted.

Solution
This issue has been fixed with KB4571744. Install this KB OR its replacement on end-points to resolve this issue.


Issue 6

Issue Description
ICA launch of Citrix VDA installed on Windows 10 Virtual Desktop v2004 fails OR ICA session disconnects within 2 minutes with error message “Idle Timer Expired “ or “Logon timer Expired”.
[TPV-3025]
Problem Cause
Changes in Windows 10 v2004 Operating System is causing this issue.

Solution
For Citrix VDA version 2006 and above:
Issue is resolved in KB4586853, Install this KB OR its replacement on your VDAs to resolve this issue.
For Citrix VDA versions before 2006:
ICA launch still fails and Citrix is working on fixing it. Please use the below workaround.
Workaround
The WDDM graphics display driver for Remote Desktop Connection which is enabled by default in Windows 10 v2004 and above needs to be disabled as it is not supported by the Citrix VDA. To disable, set the below policies through the group policies for your OU:

  • Browse to Administrative Templates (Computers) -> Windows Components - > Remote Desktop Service -> Remote Desktop Session Host.
  • Disable the setting “Use WDDM graphics display driver for Remote Desktop Connection”

Citrix Receiver Repair

Issue 7

Issue Description
A failure during component initialization may be seen when 7.15 LTSR VDA (with any CU) is upgraded to CU6 on Windows 10 v2004. This issue is not seen with a fresh install of CU6 VDA on Windows 10 v2004.
[LCM-7909]

Problem Cause
An error 'Failed to configure component 'ICA for workstation services' because it is not installed' is seen. Changes in Windows 10 v2004 is causing this issue.

Solution
Citrix is working with Microsoft to resolve this issue.

Workaround

  • Uninstalling the existing CU and installing CU6 resolves this issue.
  • Upgrading 7.15 LTSR VDA to CU6 prior to upgrading VDA OS to Windows 10 v2004 is advised.


Issue 8

Issue Description
Following upgrade to Windows 10 v2004, user personalization layer (UPL) services will no longer be able to start during logon. This prevents user layer disks from attaching or being created when users log into their desktops. Note, this issue does not impact App Layering User Layers, it only affects user personalization layer for Virtual Apps and Desktops
[UNI-78456]
Problem Cause
During upgrade to Windows 10 v2004 Microsoft is removing the UPL service key and service from the Winlogon chain.

Solution
This issue is fixed in Citrix Virtual Apps and Desktops 2009 or newer. This issue has also been fixed with the latest updates of 20H1/20H2.

Issue 9

Issue Description
App Layering fails to import a new OS Layer for Windows 10 v2004 with the error: “A failure occurred while importing the OS: Cannot handle more than two partitions on a disk.”
[UNI-79067]
Problem Cause
Importing Windows 10 v2004 as a new OS Layer fails due to Windows creating a recovery partition during installation which results in their being a total of three partitions for the image. This is greater than the maximum two partitions allowed for OS Import.

Solution
This issue is fixed in Application Layering 2009 or newer. Citrix recommends to upgrade the Enterprise Layer Manager (ELM) and do the import again.

Issue 10

Issue Description
Published images from App Layering running Windows 10 v2004 can take 5 minutes or longer to log into Windows and/or for the Start Menu to appear after login.
[UNI-79147]
Problem Cause
The issue is caused by missing dependencies between the App Layering uniservice, and the Windows Delivery Optimization Service (dosvc) and Storage Service (StorSvc).

Solution
This issue is fixed in Application Layering 2011 or newer. Citrix recommends to upgrade the Enterprise Layer Manager (ELM) and redeploy any images.

Issue 11

Citrix Receiver Replacement

Issue Description
Audio redirection may fail after a reconnect of ICA session on Windows 10 Multi-session editions with Citrix VDA.
[CVADHELP-15804]
Problem Cause
Changes made in Windows 10 v2004 is causing this issue.

Solution
There is no solution. Citrix is working on a fix to resolve this issue.


Issue 12

Issue Description
Upgrade to Windows 10 20H2 may fail on machines that are configured to have domain administrator profiles managed by UPM
[UPM-3083]
Problem Cause
Changes made in Windows 10 v2004 is causing this issue.

V14.1.1

Citrix Receiver Replacement Instructions

Solution
There is no solution. Citrix is working with Microsoft to resolve this issue.
Workaround
Ensure the domain administrator profiles are not managed by UPM before upgrading to Windows 10 20H2.

Disclaimer

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Citrix Alternative Free

downloadWhy can't I download this file?MilestoneDefinitionDateNotice of Status Change (NSC)Notice of Status Change (NSC) is the date on which Citrix publicly communicates the specific dates for a product's End of Sale (EOS), End of Maintenance (EOM), and End of Life (EOL). 25 August, 2020End of Maintenance (EOM)The date that signifies when a specific product release will have no further code-level maintenance.30 September, 2020End of Life (EOL)The date that signifies when technical support and product downloads will no longer be available. Technical support for issues will be limited to information contained in the Citrix Knowledge Center and Support Forums. If the issues cannot be corrected through this method, then an upgrade path or migration to the latest version or product replacement is recommended.31 December, 2020

Recommendation for existing users

In case you are using a UWP based device on which Workspace app for Windows cannot be installed (for example Microsoft Surface Hub), it is recommended that you use the Citrix Workspace app for HTML5 via a supported browser on the device.

Citrix Receiver 4.2 Download