Citrix Cloud Sign In

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Citrix cloud single sign on

A single place to simplify delivery of Citrix technologies. Provide secure access to apps, data and IT tools. Deploy on any cloud or infrastructure. Citrix Cloud with TOTP eliminates the need for Citrix Gateway on-premises and is an easy, straightforward option available in the Authentication pane of the Citrix Cloud admin interface. However, if your definition of MFA is more complex, such as integration with RSA virtual tokens, this capability is not satisfied with TOTP. My Account Citrix Cloud. Manage licenses Renew Maintenance Support case. Create or request an account. If your company is already a Citrix customer, please contact your company administrator to add to your company’s account. Create an account. With a Citrix account, you can: Participate in community support and developer.

  1. Citrix Secure Sign In A single place to simplify delivery of Citrix technologies. Provide secure access to apps, data and IT tools. Deploy on any cloud or infrastructure.
  2. Citrix Secure Sign In -
downloadWhy can't I download this file?

Existing Citrix Cloud Admin login ID and password


  1. Sign In to
  2. Click on the admin name in the top right and click My Profile
  3. Under Login Security, click Set up authenticator app
  4. You will receive an email with a verification code; enter this code and your account password and click Verify.
  5. Download an Authenticator app that supports Time-based One-Time Password (TOTP). Several are available including Citrix SSO, Google Authenticator, Microsoft Authenticator, etc.
  6. Scan the QR code or enter the Key into your authenticator app. An entry will show up for Citrix and will start generating 6-digit TOTP codes.
  7. To verify proper configuration, enter the 6-digit code from the app and click Verify.
  8. You are then prompted to set up at least 2 recovery methods in the event you lose access to your authenticator app.
  9. Click Add recovery phone and enter a phone number that Citrix Support can call to verify your identity in the event you have any MFA related queries.
  10. Click Generate backup codes to generate one-time use codes that can be used if you do not have access to your authenticator app.
  11. Click Download Codes to download a text file with your backup codes. Store these in a safe and accessible location.
    • These are your backup codes. They are one-time use and you can use them to log in if you do not have access to your authenticator app. These are very important.
  12. Select checkbox and click Finish

Additional Resources

  1. CTX272245 - Accessing Citrix Cloud using Multi-Factor Authentication
  2. CTX272244 - Re-enroll device in Multi-Factor Authentications - Citrix Cloud
downloadCCCCv1.2.zipWhy can't I download this file?

No installation is required. Simply copy the Cloud Connector Connectivity Check files to any desired location on the system and execute from there. There is one required executable file (Cloud Connector Connectivity Check.exe) and 3 optional DLL libraries. If the option to report anonymous usage statistics via Google Analytics was selected, then the 3 Google Analytics DLLs are also required – otherwise they are not needed. All binaries need to exist within the same directory (folder):

  • Cloud Connector Connectivity Check.exe
  • If chosen to opt-in to CSEIP (customer service experience improvement program) anonymous usage statistics reporting, then the following DLLs are also required:
    • GoogleAnalyticsAPI.dll
    • GoogleAnalyticsTracker.Core.dll
    • GoogleAnalyticsTracker.Simple.dll

NOTE – participation in CSEIP is optional and the preference may be changed at any time via the Tools à Options menu in the app.

How to Use

To run the tool, right-click on the Cloud Connector Connectivity Check.exe executable and click on ‘Run as Administrator’.

  • If this is the first time running the app, you will get asked to participate in the Citrix Customer Service Experience Improvement Program (CSEIP) – which is essentially just asking if it’s OK to collect anonymous usage statistics via Google Analytics to improve features of the app. If you disagree, simply choose ‘I do not agree’ and click ‘Save’ and/or close the dialog
  • The main app Window will then appear. By default, the tool will show the current proxy configuration for Internet Explorer and the default system-wide settings
  • Since the cloud connector services can only read the system-wide settings, we need to make sure the system-wide settings are set
  • The tool will allow the administrator to either:
    • Import the existing proxy settings from Internet Explorer, (via the Import IE Proxy Settings button)
    • Or the system-wide settings can be set explicitly using the Set Proxy Config button (and corresponding fields)
    • In addition to setting proxy settings, the tool can be used as a connectivity check utility
  • To import the proxy settings from IE, simply click the Import IE Proxy Settings button and follow the prompts to confirm
  • To explicitly set the system-wide proxy settings, manually enter the Proxy List and Bypass List details into the corresponding text fields, then click the Set Proxy Config button (*Follow the example recommendations above the text fields*)

The tool will display the updated proxy configuration automatically.

  • Click the Add Citrix Trusted Sites button to add any missing Citrix trusted sites to the trusted sites internet zone
  • For Connectivity Checks, click the Run Tests button to execute a basic set of checks against the proxy configuration
    • The following URLs are checked:
      • https://*
      • https://*
  • Optionally, export the existing proxy configuration to be imported in another Cloud Connector

Security Permissions Required by CCProxyCheck

Citrix cloud single sign on

Admin permissions are required to set the proxy configuration (i.e. corresponding registry settings associated with the API calls made by the tool). Therefore, the tool has to be run as administrator.

Citrix Cloud Sign In With My Company Credentials

Data Modified by the tool

  • The Cloud Connector Connectivity Check tool utilizes a registry subkey to store persistent application data, under: HKEY_CURRENT_USERSoftwareCitrixCCProxyCheck
  • The tool uses the Microsoft Windows API to set the proxy configuration and trusted sites configuration – these APIs in turn may indirectly change the system registry, but the tool does not directly modify the registry outside of the location listed above.

How to Undo the Changes/ Uninstall CCProxyCheck Tool

  • Restore the intended proxy configuration with the tool before proceeding
  • Delete the files associated with the application
  • Delete the following registry subkey: HKEY_CURRENT_USERSoftwareCitrixCCProxyCheck

Contact Information

Questions? Concerns? Send any feedback for this tool to [email protected]

Citrix Cloud Portal


Citrix Cloud Log In

These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.