Citrix Client

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downloadWhy can't I download this file?Citrix Client Linux
  • Ica Client
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  • Citrix Client For Mac
  • Select the icon below to install the ICA Client.' Click the link to download the installer for ICA Web Client. When the download is done, run the installer. When the Citrix installer is finished, you will need to close your web browser so it can pick up the changes. To use Citrix to connect to an application. Citrix Workspace app is the new universal app for all workspace services, that will encompass all Citrix clients and app capabilities over time. Under certain circumstances, uninstalling older versions of Receiver for Windows may leave some files behind on the computer and in the registry.This article can also be used as reference to completely.

    Applicable Products

    Citrix client c$
    • Citrix Workspace App
    • Receiver for Windows

    Symptoms or Error

    When launching an application or desktop via an Internet Browser (Google Chrome, Firefox, Internet Explorer, etc.) users are prompted to save or download the '.ica' file.

    Solution

    In recent releases of IE, Edge, Google Chrome, Firefox, and latest Citrix Workspace App clients many of the issues mentioned below have been resolved.
    By default, the OS (Windows, Mac, Linux) should automatically set how to open '.ica' files when trying to launch any resource via Citrix Workspace or Citrix Storefront via the Web Store if the Citrix Workspace App is installed properly.
    Confirm Citrix Workspace App is installed or use Citrix Workspace App for HTML5 ('Web Browser' option) instead.
    If you continue to encounter this behavior please review the steps outlined below.

    There can be a number of resolutions to the issue including but not limited to the following:

    Install the Latest Version of Citrix Workspace App

    Install the latest Citrix Workspace App version which can be downloaded here: Download Citrix Workspace App

    Automatically Open ICA Files

    When clicking on an application or desktop to launch via Citrix Workspace or Citrix Storefront on an Internet Browser (not within Citrix Workspace App) and an '.ica' file shows in the download bar on the bottom left please follow these steps to automatically open said file:
    ICA file is downloaded during the process. After the ICA file is downloaded, enable the browser to open similar files automatically.
    Note: Instructions below are similar for other OS's when using Google Chrome, Firefox, or Edge Browsers.

    Internet Explorer:
    1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
    2. Select the resource you are trying to access - Application or Desktop
    3. You will receive a notification on the bottom of the browser to 'Open, Save, Cancel'
    4. Select the Save.
    5. The download bar will now show to 'Open, Open Folder, View Downloads',
    6. Select the drop-down list next to 'Open' and select 'Open With'
    7. Find and select 'Connection Manager'
    Google Chrome:
    1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
    2. Select the resource you are trying to access - Application or Desktop
    3. Chrome will prompt a dialog box to save the '.ica' file
    4. Hit save to save it in the 'Downloads folder'
    5. On the bottom left you will see the file, click the '^' which is the drop-down list for the file in the download bar and select 'Always Open Files of This Type'
    Firefox:
    1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
    2. Select the resource you are trying to access - Application or Desktop
    3. Firefox will prompt you with a dialog box to save the '.ica' file
    4. Select 'Do this automatically for files like this from now on'
    5. Select 'Open With' and click 'Browse'
    6. Select 'Connection Manager'
    Edge Browser:
    1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
    2. Select the resource you are trying to access - Application or Desktop
    3. Edge automatically saves the file to the downloads folder by default
    4. On the bottom left you will see the file, click the '...' which is the drop-down list for the file in the download bar and select 'Always Open Files of This Type'

    Associate .ica File Type With Citrix Connection Manager

    1. On Windows computers, go to Control Panel > Settings > Apps > Default apps > Choose default apps by file type

    2. Under Name, find .ica file type.

    3. Ensure that the current default is set to Citrix Connection Manager. If not, click Change program and choose Citrix Connection Manager.

    Note: Connection Manager is the wfcrun32 file located as C:Program Files (x86)CitrixICA Clientwfcrun32.exe

    Remove or Disable Third Party Browser Adware

    Remove or disable any third party browser based Adware software that could be interfering with the successful launch of the ICA file. Restart the browser after removing these software and try again.

    Clear the 'Do not save encrypted data to disk' Option

    If you are using Internet Explorer, click Tools > Internet Options > Advanced tab and clear the option “Do not save encrypted data to disk.”. This option should be cleared because the dynamic files are stored in the Temporary Internet Files folder. When applications are clicked, a file is downloaded to the folder, then launched using MIME type. If access to the folder is disabled or not available, the process cannot occur successfully.

    Below are for older Browser/Citrix Receiver Deployments:

    No longer recommended to perform these steps in newer releases of Internet Browsers. Steps remain for any users not fully updated to the latest and greatest.

    Add Website to Trusted Sites

    Add the site to the Trusted sites list if using Internet Explorer browser using the following steps:

    1. Go to Tools > Internet Options > Security tab > Sites

    2. In the Add this website to the zone field, enter your organization's website and click Add.

    3. Repeat this for the .com, .net, .org, or .gov Web site addresses of your organization to allow the use of the ActiveX ICA client object for the launched connection to be automatically accepted.
      Note: It might be required to also add any additional subdomain.domain.com URLs to the Trusted sites list in the Security tab setting if still experiencing unwanted prompts.

    Disable ActiveX Filtering (Enable ActiveX)

    Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

    Configure Internet Explorer as follows to allow successful application launching:

    1. Disable ActiveX filtering feature for the Web Interface site, either by:
    • Disabling ActiveX filtering globally:
      Click Gear icon, select Safety, de-select ActiveX Filtering. Alternatively, press Alt key and click Tools menu (ActiveX filtering is enabled if a “tick” appears next to it and is disabled if the “tick” disappears).

      Or

    • Disabling ActiveX filtering for an individual site when ActiveX filtering is enabled globally:
      1. Log on to the Web Interface site and attempt to launch an application. At the end of the address bar a blue warning sign appears, indicating filtered content.

      2. Click the blue warning sign and select Turn off ActiveX Filtering.

    1. Enable ICA launch using one of the following options:
    • Add the site to the Trusted sites list: In the Security tab of Internet Options, add the Web Interface site to Trusted Sites list to allow the use of the ActiveX ICA client object for the launch.

      Or

    • Disable the MIME filter: Rename the following registry key: HKEY_CLASSES_ROOTPROTOCOLSFilterapplication/x-ica

    1. Log off and close window then restart the browser after making this change.

    Enable Citrix ICA Client plugin

    Configure Internet Explorer as follows to allow successful application launching:

    1. Enable Citrix ICA Client IE plugin by following the steps below:
      • Launch Internet Explorer
      • Go to Tools > Manage add-ons
      • Select Citrix ICA Client plugin and click Enable

    Problem Cause

    There can be a number of reasons for the issue including but not limited to:

    • The *.ica file on the client needs to be associated with Citrix Workspace App
    • Outdated Internet Browsers in use

    Additional Resources

    • CTX139939 - Microsoft Internet Explorer 11 - Citrix Known Issues

    • CTX200889 - Receiver for Web Workaround with NPAPI Support Removal in Google Chrome

    • CTX126653 – Citrix Online Plug-in for Windows with Internet Explorer 9 Support

    • Citrix Discussions - IE 11 (Website cannot find required software)

    Disclaimer

    Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.
    downloadWhy can't I download this file?Citrix Client Linux

    In general, switching between applications/windows within a Citrix Desktop Session will work without a need to alter any settings on an endpoint with the newer releases of Citrix Workspace App.
    Please review the below sections for additional information:

    1. With the latest releases of Workspace App for Windows, no changes on the endpoint are required. Hitting 'Alt+Tab' on the endpoint within a windowed Citrix Desktop session.
    2. If the expected behavior of switching between applications/windows within a Citrix Desktop Session is not occurring, please follow these steps:
    On the client machine set the following registry key:
    Per-Machine setting:
    Key: HKEY_LOCAL_MACHINESOFTWARECitrixICA ClientEngineLockdown ProfilesAll RegionsLockdownVirtual ChannelsKeyboard
    Type: REG_SZ
    Name: TransparentKeyPassthrough
    Value: Remote
    Key : HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeCitrixICA ClientEngineLockdown ProfilesAll RegionsLockdownVirtual ChannelsKeyboard
    Type: REG_SZ
    Name: TransparentKeyPassthrough
    Value: Remote
    Key: HKEY_CURRENT_USERSOFTWARECitrixICAClientEngineLockdown ProfilesAll RegionsLockdownVirtual ChannelsKeyboard
    Type: REG_SZ
    Name: TransparentKeyPassthrough
    Value: Remote

    **Note: You have to exit Citrix Workspace App / Citrix Receiver and launch it again for this change to take effect.
    On macOS there are no required settings that need to be changed to allow this behavior. Hit the following keys on a Mac to switch between applications/windows within a Citrix Desktop Session:
    1. Hit the following keys: 'Option+ Tab'.
    Refer Doc : https://docs.citrix.com/en-us/citrix-workspace-app-for-mac/configure.html

    On Linux there are no required settings that need to be changed to allow this behavior.
    If the expected behavior of switching between applications/windows within a Citrix Desktop Session is not occurring, please follow these steps:

    1. Open terminal and navigate to the following location:
      • /etc/icaclient/config/All_Regions.ini
    2. Edit the .ini file with your preferred editor
      • ex. nano All_Regions.ini
    3. Find the following line within the file and update it to 'Remote' after the equal sign:
      • TransparentKeyPassthrough =Remote
    4. Exit Citrix Workspace App or Citrix Receiver and launch it again

    Ica Client

    Note : Changes made to the above file will be applied to all the connections. On ChromeOS there are two ways of switching between applications/windows within a Citrix Desktop Session, see below:
    1. Go into full screen mode on your Citrix Desktop Session:
      • Proceed to switch between applications/windows using 'Alt+Tab'
    2. Within a windowed session try the following key combination to:
      • Proceed to switch between applications/windows using 'Alt+PageUp'

    Problem Cause

    Hotkey combination not configured to passthrough from the client workstation to the active Citrix session window.

    Additional Resources

    Citrix Client Download

    Understanding Keyboard Input To Virtual Desktops
    By default, when you use a virtual desktop all key presses are directed to it (not the local computer) with the following exceptions:

    Citrix Workforce Download

    • Windows logo key+L is directed to the local computer.
    • CTRL+ALT+DELETE is directed to the local computer except in some cases if you use the Citrix Desktop Lock.
    • Key presses that activate StickyKeys, FilterKeys, and ToggleKeys (Microsoft accessibility features) are normally directed to the local computer.
    • As an accessibility feature of the Desktop Viewer, pressing CTRL+ALT+BREAK displays the Desktop Viewer toolbar buttons in a pop-up window.
    • Windows key combinations (for example, CTRL+ESC and ALT+TAB) are directed according to the settings that your help desk has selected.

    Note: By default, if the Desktop Viewer is maximized, ALT+TAB switches focus between windows inside the session. If the Desktop Viewer is displayed in a window, ALT+TAB switches focus between windows outside the session.
    Hotkey sequences are key combinations designed by Citrix. For example, the CTRL+F1 sequence reproduces CTRL+ALT+DELETE, and SHIFT+F2 switches applications between full-screen and windowed mode. You can use hotkey sequences with virtual desktops in many, but not all, setups. For example, they work with your hosted applications.

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    Disclaimer

    Citrix Client For Mac

    Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.