Will my CCC 3.5 or 4 license work with CCC 5?
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No, CCC 5 requires a new license. However, if you purchased a CCC 4 license on or after May 22, 2017, we will grant you a FREE license for CCC 5. Household and Pro licenses purchased prior to May 22, 2017 are eligible for upgrade pricing.
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I purchased a license for CCC 4 on or after May 22, 2017. How do I get my FREE CCC 5 license?
When you open CCC 5 for the first time, it will attempt to retrieve your new license using the details from your CCC 4 license. If this succeeds, you will receive an email containing your new license and details for applying the new license to CCC 5. If this does not occur (e.g. because your system can't be connected to the Internet), you can retrieve your license via our website.
What licenses are eligible for online upgrade pricing?
CCC 3.5 and CCC 4 Household and Pro licenses are eligible for the following upgrade pricing:
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If you have used CCC 1, 2, 3, or 3.3..............................................................no discount is offered.
If you own a CCC 3.5 Personal & Household or Pro license.......................your discount is 25%.
If you own a CCC 4 Personal & Household or Pro license..........................your discount is 50%.
Corporate and Institutional Licenses (Volume License Program) are eligible for an upgrade discount of 25% off the current corresponding price tier. If you own a Corporate and Institutional License, please contact us so that we can create a custom upgrade offer for you. Upgrades are free if Maintenance has been purchased and is currently active.
What licenses are not eligible for upgrade pricing?
Legacy licenses such as a Department or Site license are not eligible for upgrade pricing.
Can I apply an EDU discount to my upgrade purchase?
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No, additional discounts cannot be applied to upgrade pricing.
How do I purchase a license for CCC 5 at upgrade pricing?
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If you are (or were) using a registered copy of CCC 4, download and open CCC 5. CCC 5 will recognize your CCC 4 license and check it for upgrade eligibility. If our automated system can determine that it is eligible for upgrade pricing, CCC will retrieve a coupon code that will automatically be applied to your in-app purchase.
If you wish to upgrade CCC 3.5, you must request your upgrade offer via our website. You can also use our upgrade offer request form for CCC 4 if you have any trouble upgrading in-app. If you have any problems with or questions about purchasing an upgrade, please don't hesitate to contact us for help.
If you own a Corporate and Institutional License, please contact us so that we can create a custom upgrade offer for you.
My Mac is too old for CCC 5. If I purchase a license for CCC 5, will that work with CCC 4 or 3.5?
Yes! If you purchase a license for CCC 5, that license will be recognized by CCC 3.5.7 or later. If you upgrade your Mac at a later date, you can upgrade to CCC 5 and begin using your CCC 5 license.