Add Apps To Citrix Workspace

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downloadWhy can't I download this file?Cannot Install Citrix Workspace App
  • How To Add Citrix Workspace
  • Citrix Workspace Add Account Message
  • Citrix Workspace Cannot Add Account
  • How To Add Applications To Citrix Workspace
  • Add apps On your device, tap the white star icon next to the app to add the app to the home screen. Tap the app name to launch it. If an app does not start right away, click Install to. When you launch Workspace, it defaults to HOME. If you have not 'Favorited' anything then that page will be blank. Go to APPS and all your published apps should appear there (Equivalent to the PLUS symbol you were looking for), click the star next to any that you want Favorite.

    Apps are only accessible from Workspace App and Secure Hub does not show any applications except a tab “ Add Apps ” that forwards you to Workspace App. Scenario 3: MAM-Only Mode User is already enrolled into MAM-only mode from Secure Hub and now adds Workspace App. Citrix Workspace App Launcher is unable to launch applications automatically with Apple Safari 12 or Application Enumeration failing through Safari 13.0.2 version via Citrix Access Gateway. This will add Safari 12 and later to the list of browsers that Citrix Receiver Launcher will be used. The issue showed up after upgrade from Citrix AD 12.0 12.1 (latest build). Logging in via web browser and iOS devices worked as normal – but when trying to add the account to the native Workspace/receiver app the got the error: “Your account cannot be added using this address.etc” When adding the account in the normal field as.


    Applicable Products

    • Receiver
    • Single Sign-on
    • StoreFront


    This article is intended for Citrix administrators and technical teams only.
    Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
    Steps we need to follow to configure Receiver/Workspace app from GPO.


    Step 1: Importing Receiver/Workspace app's admx and adml template to Policy Definitions on Domain Controller
    Copy Receiver.admx and Receiver.adml from C:Program Files (x86)CitrixICA ClientConfiguration and C:Program Files (x86)CitrixICA ClientConfigurationes-ES respectively
    Note: Receiver.adml can be in a different directory for different language e.g. C:Program Files (x86)CitrixICA ClientConfigurationja-JP (for Japanese)
    Paste Receiver.admx in %systemroot%policyDefinitions and Receiver.adml in %systemroot%policyDefinitionsen-us(for English) on Domain Controller
    Open gpedit.msc or group policy management console on DC
    Go to Computer Configuration>Administrative Templates>Citrix Component>Citrix Receiver>StoreFront
    Enable 'NetScaler Gateway URL/StoreFront Accounts List' setting
    Configuring for StoreFront URL:
    Format to configure: Store Name;Store URL;Store enable state;Store Description
    Store Name: Name of the store visible to users
    Store URL: URL of the Store
    Store enable state: If store is enable or disbale (On/Off)
    Store Description: Description of Store visible to users
    Example: OfficeStore;;On;Store for office apps
    Configuring for NetScaler URL:
    Format to configure: Store Name;Store URL#Storename;Store enable state;Store Description
    Example: OfficeStore;;On;Store for office apps
    How to add applications to citrix workspace
    Go to Computer Configuration>Administrative Templates>Citrix Component>Citrix Receiver>User authentication
    Enable Local username and password policy
    make sure to check 'Enable pass-though authentication' and 'Allow pass-through authentication for all ICA connection' in options for the policy
    Save the settings and you will be able to see that all the devices getting the policy are configured with the Store in the policy and domain pass-through will work

    Additional Resources

    Citrix Workspace app is here to replace Citrix Receiver with a new UI and capabilities (primarily for Citrix Cloud customers). Here’s how to deploy it across various supported platforms in a modern management capacity with Microsoft Intune.

    Windows 10

    There are multiple deployment options for Workspace app on Windows via Microsoft Intune:

    • Workspace app from the Microsoft Store. This version has some feature limitations but requires the least amount of effort to deploy
    • The full Workspace app that provides the best compatibility, but doesn’t ship as a Windows Installer file and therefore requires custom solutions to deploy

    Microsoft Store

    Adding the Workspace app from the Microsoft Store is well documented and should take only 5 minutes to get the app from the Store, synchronise to Intune and assign the app to your users. How’s that for done and dusted? - I’m sure you’ve got better things to do than package and maintain applications.


    Citrix Workspace in the Microsoft Store

    The Workspace app can be assigned as available for end-users to install via the Intune Company Portal or required for automatic deployment. Once deployed, the Store will take care of updates, thus there is no further action required by the administrator.

    Citrix Workspace app in the Microsoft Intune Company Portal

    If you have already deployed Citrix Receiver from the Microsoft Store via Intune, it should be automatically updated to Citrix Workspace. One they key feature limitations of the Microsoft Store version is pass-through authentication, so you might need to consider alternative deployment options


    The Workspace app installer is a single executable just it has been with Citrix Receiver. This presents a challenge to deploy Workspace app as a line-of-business application with Intune which requires Win32 applications to be packaged as a single Windows Installer file. PowerShell scripts are a simple alternative, but deploying applications via PowerShell has two key considerations:

    • PowerShell scripts can’t be applied to computer groups
    • PowerShell scripts are executed on devices only when an Azure Active Directory user is signed in to the device

    Cannot Install Citrix Workspace App

    Deploying this way also means that the Workspace app will be deployed regardless of user choice and of course does not support deployment via the Intune Company Portal.

    Like we’ve done previously with Citrix Receiver, the Workspace app can be deployed to Windows 10 machines via Intune with PowerShell without requiring custom packaging. We need a consistent URL that will always download the latest version of Workspace app and a command line to perform a silent installation. Your command line options might differ depending on your target environment, but the example script below will download and install the Workspace app.

    Once deployed, devices must then rely on auto-updates to ensure that Workspace app is kept up-to-date.

    Re-package Citrix Workspace app for Windows Installer

    With the right tools and a bit of effort, Citrix Workspace app can be re-packaged into a single Windows Installer file. Once you’ve packaged the app with this method you’ll need to maintain the package and update it regularly. As with the PowerShell method though, auto-updates will keep Workspace app up-to-date once deployed.

    Is this approach right for you? This requires maintaining and deploying a custom package and is dependent on how the environment is managed and available skillsets. Only you can answer that for your projects or environments. A custom package isn’t ideal and I recommend using the Microsoft Store version as the default approach instead.

    Citrix Workspace app extracted Windows Installer files

    HDX RealTime Media Engine

    The Citrix HDX RealTime Media Engine - required for optimising Skype for Business under XenApp and XenDesktop, does come as a single Windows Installer file. This makes it easy then to deploy the engine to Windows PCs as a Required line-of-business application without modification or custom packaging. This will ensure that no user interaction is required to install the engine since most users are unlikely to know what it does anyway.

    Bonus: Citrix Workspace app for Chrome

    If you have Google Chrome deployed in your environment and you’d like to deploy the Citrix Workspace app for Chrome, this can be achieved with a PowerShell script that will either deploy it as a preference that users must approve or as a policy that will be automatically pushed out and users will be unable to remove from Chrome.

    Google provides detailed documentation on deploying Chrome extensions on Windows.

    Here’s a basic script to deploy Workspace app for Chrome via PowerShell that uses the app’s Chrome Web Store identifier (haiffjcadagjlijoggckpgfnoeiflnem) to tell Chrome to install the app on next launch. This shows both approaches - deploy as a preference or enforced.

    Add the script to the Intune portal and assign to a user group to deploy. Ensure the script runs in the system context because it needs to write to HKLM.


    The Citrix Workspace app can be deployed as a line-of-business application with Microsoft Intune. The Workspace app download comes as an Installer package (inside an Apple Disk Image) that can be converted into suitable file format with the Microsoft Intune App Wrapping Tool, ready to deploy with Intune.

    The Citrix Workspace app disk image

    Convert the Installer

    Instructions for converting a .pkg file to a .intunemac file are outlined in the documentation, and the basic process I have followed to convert the Citrix Workspace app installer file is:

    1. Download the Intune App Wrapping Tool for Mac executable - IntuneAppUtil - to a local folder. I’ve downloaded it to ~/bin.
    2. Mark the file as executable. In my example, I’ve done this with:
    1. Optionally copy the Install Citrix Workspace.pkg file to a local folder. You should also be able to run the converter against the copy stored in the disk image. In my example, I’ve copied the installer to ~/Projects/Intune-Apps. Rename the installer to remove spaces, so rename the file to InstallCitrixWorkspace.pkg.

    Note: Removing the spaces from the installer name before converting is important, otherwise when installing the application, macOS will report the following error and the installing will fail to download and install:

    1. Convert the .pkg file into the required .intunemac format with a command similar to the following example - note that the -o switch should include a directory path only.

    If successful the command line will look similar to the following screenshot:

    Converting the Citrix Workspace app with IntuneAppUtil

    The Workspace app installer will have been converted into a .intunemac format ready to import into the Intune portal for distributing to users.

    The converted Citrix Workspace app

    Distribute with Intune

    With the prepared package, create a new line-of-business app in the Intune portal, select the .intunemac file and enter application information as follows:

    • Name - Citrix Workspace
    • Description - copy and paste the description from Workspace app on the Microsoft Store
    • Publisher - Citrix
    • Ignore app version - Yes
    • Category - Business or Productivity
    • Information URL -
    • Privacy URL -
    • Logo - download the Workspace app icon in PNG format here

    Once the details have been added, click OK to create the application. I initially had issues with uploading the application on Chrome on macOS. I was successful on Internet Explorer.

    Adding the Citrix Workspace app as a line-of-business app in Microsoft Intune

    Once the application has been created and assigned to users, it will be available for install in the Intune Company Portal. The application can also be set to required for automatic deployment.

    Citrix Workspace available in the Intune Company Portal on macOS*

    Just as on Windows, updates to the Citrix Workspace app can be managed with the inbuilt updater, post-deployment.

    HDX RealTime Media Engine

    The Citrix HDX RealTime Media Engine is also available as an installer package that can be converted and deployed the same way as Workspace itself. Citrix Workspace app is now a 64-bit macOS application and will, therefore, require a 64-bit version of the HDX RealTime Media Engine. Right now, a 64-bit HDX RealTime Media Engine is in tech preview that can be downloaded, packaged, uploaded as a line-of-business application and assigned.


    As at the time of writing, Citrix Receiver is still available on the iOS App Store and we should see it updated to Citrix Workspace app soon. Adding an iOS application in Microsoft Intune is, fortunately, a simple process:

    1. Add an application and choose ‘Store app - iOS’, then search the app store
    2. Search for ‘Citrix’, ‘Citrix Receiver’ or ‘Citrix Workspace’
    3. Choose ‘Citrix Receiver’ or ‘Citrix Workspace’ depending on what is returned
    4. Save the change and Add the application
    5. Assign the application as required

    The application will be available in the Intune Company Portal:

    Citrix Workspace for iOS available in the Intune Company Portal

    For existing deployments of Citrix Receiver, they should be updated to Citrix Workspace app automatically.


    Android Store app

    At the time of writing, the Workspace app for Android is not available in the Google Play Store, but a tech preview is available for download as an APK. I would recommend deploying Citrix Receiver via the Google Play Store, but with access to an APK file, you can deploy Android applications directly to enrolled devices as a line-of-business application with Intune.

    The process for deploying Citrix Workspace app or Citrix Receiver on Android follows the standard Android store app deployment steps:

    1. Add an application and choose ‘Store app - Android’, then search the app store
    2. Name - ‘Citrix Workspace’ or ‘Citrix Receiver’
    3. Description - copy and paste the description from Workspace app on the Microsoft Store
    4. Publisher - Citrix
    5. Appstore URL -
    6. Minimum operating system - Android 4.4 (Kitkat)
    7. Category - Business or Productivity
    8. Privacy URL -
    9. Logo - download the Workspace app icon in PNG format here

    Assign the application and it will be available to users in the Intune Company Portal.

    How To Add Citrix Workspace

    Android Work Profile app

    In the future, it’s more likely that organisations will leverage the Android enterprise capabilities, previously known as Android for Work. This also simplifies Android app deployment with a connection between Microsoft Intune and the Google Play store. Once configured, browse the Google Play store, approve a list of desired apps and these will then appear for assignment in the Mobile Apps node in Intune.

    Here’s Citrix Receiver in the Google Play store.

    Approving Citrix Receiver in the Google Play store*


    Once approved, you must choose how new permissions will be approved:

    • Keep approved when app requests new permissions - Users will be able to install the updated app. (Default)
    • Revoke app approval when this app requests new permissions - App will be removed from the store until it is reapproved.

    Citrix Workspace Add Account Message

    Add Apps To Citrix Workspace

    You can approve and deploy Citrix Receiver today, which should be automatically updated to Citrix Workspace app once it is released.

    Citrix Workspace Cannot Add Account


    How To Add Applications To Citrix Workspace

    In this article, I’ve covered the high-level steps required for deployment of the Citrix Workspace app across the various major platforms supported by Microsoft Intune. Mobile platforms, including the Microsoft Store on Windows 10, will require the least amount of administrative effort to configure, deploy and update. For most organisations supporting Windows as their primary platform, even with Microsoft Intune, the choice of deployment solution will depend on Workpace app feature requirements.